Francis Jay T. Email & Phone Number

Monitor and maintain modem performance using UNM2000 and Netnumen,identifying andresolving issues to ensure uninterrupted internet services.Perform inbound and outbound calls and emails to assist residential customersin Singapore and Malaysia with their internet-related issues. Guide them insetting up modems and routers. Perform advanced troubleshootingregarding Fibernet, DNS, VPN, VoIP, Vesta CCTV, Freedom DNS, WiFi, Firewall,latency issues etc.Oversee tickets escalated by Level 1 support, ensuring proper resolution andaddressing them within SLA. Document and maintain accurate records ofcustomer interactions, technical solutions, and troubleshooting steps usingSalesforce.Familiar with Network Operation Center (NOC) operations. Collaborate withcross-functional teams, including network engineers and field engineers, toescalate and resolve complex technical issues.

Conduct onsite visits to merchants, performing EFT-POS installation, softwareupdates, and hardware replacements. Orient merchants on EFT-POS usage and guidethem on processing credit-debit and e-wallet payment transactions. Understandtheir payment needs and provide tailored solutions.Lead and manage a team of Field Engineers in the Southern Mindanao Area,providing guidance, coaching, and support to ensure efficient and effectiveservice delivery.Oversee the EFT-POS support operations for leading banks and institutions inthe Philippines, which include BDO, BPI Global Payments, Maya Bank,MetroBank,Robinsons Bank, Maybank, Shell, Chevron, and Medilink, ensuring all cases arehandled within SLA.In charge of equipment inventory, including EFT-POS, power supply, SIM cards,routers, cradles, and peripheral cables, ensuring that we have enough spareunits for our field servicing.Collaborate with other FinTech providers for ECR integration of EFT-POS.Familiarize with leading global EFT-POS brands, such as Ingenico, Hypercom,Verifone, Castles Technology, PAX, and Sunmi.

Stationed in the control room, observe and analyze data related to power plant operations using SCADA.Expand knowledge in PLC programming, which is crucial in the automation of industrial processes.

Bachelor Of Science - Bs, Computer Engineering

Vocational, Electrical Installation And Maintenance, Mechatronics, Programmable Logic Controller