Francis Mbacha Email and Phone Number
Experienced and results-driven sales and admissions professional with a robust background in diverse industries, including education, insurance, and microfinance. Currently serving as a Senior Admission Counsellor at Craydel Inc, leveraging expertise in utilizing Zoho CRM to connect prospective students with partner universities and courses. Proficient in guiding students through application processes, psychometric tests, and visa applications.Prior to Craydel Inc, led teams and drove sales growth in various capacities, including Senior Sales Associate (Team Lead) at Copia Kenya and Team Leader Sales at Prudential Insurance. Skilled in recruiting, training, and developing sales agents to achieve key performance indicators (KPIs) and objectives. Demonstrated ability to market products, generate leads, and maintain strong customer relations.Proven track record in training staff, promoting company products, and ensuring branch targets are met in roles such as Banc Assurance Sales Consultant at UAP-Old Mutual and Team Leader Sales at Platinum Credit. Adept at mobilizing deposits, growing loan books, and providing exceptional customer service during tenure as a Sales Consultant at Faulu Kenya Microfinance Bank.Passionate about contributing to organizational growth and enhancing customer experiences through strategic sales initiatives and meticulous application support.
Self Employed
View- Employees:
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Freelance Administrative Virtual Assistant And Research SpecialistSelf EmployedNairobi County, Kenya
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Admissions CounselorCraydel Sep 2023 - PresentNairobi County, Kenya• utilized Zoho CRM to manage student interactions and streamline application processes for partner university courses. • Assisted students with accurate application submissions, ensuring compliance with admission standards. • Reviewed student applications for eligibility and provided feedback on admission decisions. • Guided students through psychometric assessments to support program selection and career alignment. • Coordinated document reviews and visa applications for study abroad programs. • Promoted Craydel International's services to foster partnerships with universities and expand the network. • Conducted informational sessions and webinars on programs, admissions, and application procedures. • Collaborated with internal teams to enhance the admissions process and student experience. -
Senior Sales ConsultantCopia Global Nov 2020 - Aug 2023Nairobi County, Kenya• Led growth and development of agents within my portfolio.• Marketed and educated agents and customers on products, offers, and promotions through cold and warm calls.• Addressed inquiries related to agent development and provided feedback to relevant departments.• Reported on analysed data of KPIs, OKRs, and sales trends -
Team Leader Sales, RetailPrudential Kenya Apr 2020 - Oct 2020Nairobi County, Kenya• Recruited, trained, and developed sales agents to achieve KPIs.• Generated leads and followed up with sales agents to ensure growth in customer numbers and expected annual premium.• Marketed company products to leads.• Addressed inquiries and complaints, escalating them when necessary.• Reported to Unit Supervisor on business matters. -
Bancassurance ConsultantUap Old Mutual Financial Services Oct 2019 - Mar 2020Nairobi County, Kenya• Trained Eco Bank staff on retail insurance products and sales techniques.• Marketed products to walk-in customers.• Generated leads and followed up with staff to ensure growth in customer numbers and annual premium.• Advised clients and handled complaints through appropriate channels.• Ensured branch targets were met. -
Team Leader SalesPlatinum Credit Limited Sep 2018 - Sep 2019Nairobi County, Kenya• Recruited and trained sales agents.• Ensured agents achieved targets and maintained records on Market Force.• Marketed products to potential clients and cross-sold to existing ones through calls and physical visits.• Reported to the Regional Manager on branch matters.• Grew the branch loan book by securing new business and processing applications.• Addressed customer inquiries on company-related issues. -
Sales ConsultantFaulu Microfinance Bank Aug 2015 - Aug 2019Nairobi County, Kenya• Mobilized deposits and recruited potential clients.• Grew the retail loan book by onboarding TSC, civil servants, and other check-off clients.• Marketed and onboarded retail, micro, and SME loan products, as well as insurance policies, to clients.• Answered customer inquiries and referred them to the appropriate service area.
Francis Mbacha Education Details
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Mount Kenya UniversityFinance, General
Frequently Asked Questions about Francis Mbacha
What company does Francis Mbacha work for?
Francis Mbacha works for Self Employed
What is Francis Mbacha's role at the current company?
Francis Mbacha's current role is Freelance Administrative Virtual Assistant and Research Specialist.
What schools did Francis Mbacha attend?
Francis Mbacha attended Mount Kenya University.
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Francis Mbacha
Kenya
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