Francis Omila Email & Phone Number

San Francisco, California

Laguna Niguel, Ca

- Improved efficiency in document output by 50% YoY and exceeded completion requisite by 3 days generating savings of $4k in labor cost and materials- Directs a team of 150 employees through 9 direct supervisors- Identifies project risks, resource overloads, and revision constraints through analysis- Forecasts project needs and timelines based on historical data and current staffing resources- Oversees multiple project schedules, reports, team evaluations, coaching and… Show more - Improved efficiency in document output by 50% YoY and exceeded completion requisite by 3 days generating savings of $4k in labor cost and materials- Directs a team of 150 employees through 9 direct supervisors- Identifies project risks, resource overloads, and revision constraints through analysis- Forecasts project needs and timelines based on historical data and current staffing resources- Oversees multiple project schedules, reports, team evaluations, coaching and mentoring- Collaborates with other departments to ensure projects are on time, compliant, and of quality standard Show less

Washington D.C. Metro Area

- Received recognition for eliminating a six-month backlog of outgoing files within a two month span- Supervised Functional Area Supervisor teams and spearhead training- Maintained quality operations and evaluation of team performance based on Standard Operating Procedures (SOP’s) requirements- Ensured SOP’s are approved by the Contracting Officer’s Technical Representative, implemented, understood, and updated when necessary- Scheduled visits with Site Managers to oversee work… Show more - Received recognition for eliminating a six-month backlog of outgoing files within a two month span- Supervised Functional Area Supervisor teams and spearhead training- Maintained quality operations and evaluation of team performance based on Standard Operating Procedures (SOP’s) requirements- Ensured SOP’s are approved by the Contracting Officer’s Technical Representative, implemented, understood, and updated when necessary- Scheduled visits with Site Managers to oversee work productivity in Washington D.C. and Arlington, VA- Supported the transition of company acquisition by guiding the team with their onboarding documents Show less

- Sustained a 100% inspection rate for six consecutive months- Received award recognition for maintaining a score of 98% in Quality accuracy at Sacramento and Fresno Field Offices- Applied random sampling methods to evaluate process efficiency, accuracy, and timeliness- Produced weekly and monthly reports to analyze discrepancies that may invalidate inspection samples- Led meetings detailing improving work quality, updates in databases, and changes to task procedures-… Show more - Sustained a 100% inspection rate for six consecutive months- Received award recognition for maintaining a score of 98% in Quality accuracy at Sacramento and Fresno Field Offices- Applied random sampling methods to evaluate process efficiency, accuracy, and timeliness- Produced weekly and monthly reports to analyze discrepancies that may invalidate inspection samples- Led meetings detailing improving work quality, updates in databases, and changes to task procedures- Prioritize and managed tasks simultaneously while ensuring deliverables and deadlines are met- Scheduled up to 800 applicants to appear for interviews and Oath Ceremonies Show less

Sacramento, California

• Recognized by the Department of Homeland Security for excellent customer service during Naturalization Oath Ceremonies.• Directed daily operations to ensure work quality met company standards.• Tracked the progress of all activities in department and suggested alternative • procedures to complete daily tasks.• Established team roles and responsibilities by guiding each individual into • specific tasks and identified their strength and weaknesses.

Sacramento, California

• Scheduled applicants to appear for interviews and Oath Ceremonies.• Prepared, print and seal naturalization certificates.• Reviewed applicant files to ensure information in the file is correct.• Updated applicant information within the CIS National database.

Sacramento, California

• Provided customer service for inquiries for file location and status information.• Processed internal and external file requests.• Received and processed incoming files using the NFTS database system.• Conducted daily file room audits to maintain file location accuracy.

San Francisco, Ca

- Communicated to approximately 150 casualties of the housing market collapse- Evaluated clients’ needs and scheduled counseling appointments as warranted- Entered data into multiple electronic databases while observing time constraints- Communicated with housing counselors regarding upcoming scheduled appointments

- Achieved 100% customer satisfaction reviews in October 2011- Researched issues on various computer systems and databases to resolve complex Apple iOs and Mac OSX product inquiries- Documented and discussed infrequent cases with higher levels of support according to SOPs to resolve any or all issues- Managed troubleshooting on multiple consumer device platforms- Maintained a high level of productivity by assisting customers and team members on a daily basis

Bachelor Of Arts - Ba, History

Aa, Liberal Arts