Francis Pastorelle Email and Phone Number

• Developed customer relationships and served as client liaison for University Apartments, a campus housing complex comprised of 412 apartments and houses across three neighborhoods, housing 800+ students, partners, and dependents• Oversaw COVID-19 isolation and quarantine operations, including supervision of area workforce• Trainer on a range of topics relating to diversity, equity and inclusion and social justice for university and community• Served on or led numerous high-level university committees and work groups, including University Incident Management Team, Mental Health Task Force, Wellbeing Consortium, and the Divisional Diversity Task Force• Presenter and contributor, City of Eugene Hate and Bias Response and Prevention Toolkit• Led benchmarking and assessment efforts to maximize services to clients• Interpreted and enacted university conduct code, landlord-tenant law, housing contracts, and other policies • Mediated student and staff conflicts and served as a liaison between clients and organizational leadership• Awarded Safety and Risk Services “Gumby Award” for flexibility and resilience in crisis and Divisional Teamwork Award

• Managed hiring, training, supervision, evaluation and professional development for area workforce• Served in an emergency on-call rotation, providing overnight support and guidance to staff• Developed client relationships and community through large-scale events, campaigns and activations• Collaborated with the Division of Equity and Inclusion on creation and facilitation of racial allyship programming• Cofounded the Deconstructing Whiteness Working Group• Closely collaborated with the university counseling center on mental health prevention and intervention programs• Responsible for accountability infrastructure and enforcement of university policies and other guiding documents; represented the university through litigation and high-level administrative hearings• Adviser to student organizations including Beta Theta Pi fraternity (Beta Rho chapter) and Red Cross Club.• Completed University of Oregon’s “Project Management” and “Emerging Supervisor” certification series

• Part-time telephone and online chat crisis counselor for a New York-based crisis hotline, Response Crisis Center, a member organization of the National Suicide Lifeline• Mitigated and referred crises relating to housing insecurity, relationship violence, child abuse, and sexual assault• Certified trainer for Applied Suicide Intervention Skills Training (ASIST) and Controlling Access to Lethal Means (CALM)• New York State certified rape crisis counselor and emergency room companion

• Oversight of a student housing complex comprised of approximately 400 clients• Managed conferences and camps for diverse clients• Awarded departmental honors for demonstrating core value of “Excellence”