Francis Perello Email & Phone Number

Calabarzon, Philippines

Philippines

National Capital Region, Philippines

• Ensure that operations are up and running at all times and within client Service Levels.
• Setup, management and maintenance of IT/ICT-related equipment and infrastructure and manage all required changes.
• Ensure that company IT assets are maintained according to company standards.
• Maintain hardware and software maintenance agreements to ensure integrity of operations processes
• Management of computer stations and software for the Company’s training programmes and training… Show more
• Management of computer stations and software for the Company’s training programmes and training facilities and proactively provide support.

Region IVA - Calabarzon, Philippines

• Ensures that operations is up and running at all times and within client Service Levels and compliance with IT Standards at all times. To ensure Lufthansa InTouch is able to provide a Consistent Quality Service to its.
• Maintains organization effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Annual budget preparation… Show more Ensures that operations is up and running at all times and within client Service Levels and compliance with IT Standards at all times. To ensure Lufthansa InTouch is able to provide.
• Annual budget preparation, scheduling of expenditures, analyzing variances and initiating corrective actions.
• Interacts and communicate with Global IT management and all site leads for updates, information and discussion for planning, existing and new technologies.
• Manage and coordinate with third party vendor (Global and Local) such as IT procurement, contracts, partnership, migration, and SLA.

Central Singapore

• Head a team that handles user concerns and provides IT solution services from server, NAS and workstation deployment to network integration which includes IP PBX Telephony, wireless connectivity and cloud integrations.
• Work in partnership with the customers and staff to ensure that the IT infrastructure functions without negative impact to the operations of the company.
• Responsible for creating action plan to assess IT risk profiles and perform system analysis to highlight areas of… Show more
• Responsible for creating action plan to assess IT risk profiles and perform system analysis to highlight areas of concern.
• Recommended and implemented cost effective system solutions to improve and advance both the company’s and customer’s infrastructure.
• Provided network and IT infrastructure support via phone, onsite or remote as required to assist end-users in troubleshooting and resolving desktop and server problems (hardware, software and applications) also.

Quezon City, Philippines

• Managed and reports directly to the Assistant Vice-President for Customer Care Service and Corporate Sales.
• Ensured all confirm orders for servers and SAN are properly assembled, boot up and firmware is updated before endorsing for delivery.
• Build a good rapport with new and existing corporate clients together with product managers and sales officers.
• Ensured that POC (proof of concept) are concise and above expectations from clients requirements.
• Assess and make certain… Show more
• Assess and make certain that all staffs are properly trained and equipped with the latest process and technical knowledge in their respective job responsibilities.

Quezon City, Philippines

• Ensure to keep the department running in an efficient and effective manner, increase customer satisfaction, loyalty and retention thru meeting and exceeding customer expectations.
• Taking ownership of customers issues and follows problems through resolution.
• Continuous development of service procedures, policies and procedures.
• Mentor and develop customer service officers and technical engineers.
• Maintain sufficient stocks of parts for facilitating RMA units and ensure that… Show more
• Maintain sufficient stocks of parts for facilitating RMA units and ensure that target turn-around time is met.

Bachelor Of Science In Electronics And Communication Engineering, Data Commumication

Diploma In Electronics And Communications Technology, Electrical, Electronics And Communications Engineering, 88/100

Activities and Societies: Student Council Election Society Managed, handles and organized student council election from screening to.