· Assigned to inbound call-center taking calls from Medicaid recipients · Enrolled recipients into a health plan · Assisted with questions · Referred calls to appropriate agency · Data entry

· Determined and re-determined eligibility for food stamps, Medicaid, and Temporary Assistance for Needy Families (TANF) by obtaining, calculating, and verifying income and resources to determine client financial eligibility · Communicated on an intermediate level with others, internal and external, to provide, exchange, and verify information, answer inquiries, address issues, and resolve problems and complaints · Interviewed clients, in person and by phone (in a call center), to obtain highly personal information, made inquiries and resolved conflicting statements in order to determine eligibility · Received inbound calls from clients and assisted them with questions about Medicaid in a call- center environment

· Scheduled and coordinated meetings · Prepared daily reports and updated weekly briefings · Communicated heavily with other federal and state organizations

· Assisted a psychology and a history professor with teaching duties such as: grading papers, entering grades in Black Board, and assisting students with questions · Proctored exams · Completed special projects when requested, for example, gathered data and presented in graphs and charts · Scheduled meetings and answered phones