responsible for maintaining and planning for the future growth and expansion of our server and system infrastructure, including recommending changes, and managing and implementing server and system security measures. This is a great opportunity to be part of a dynamic, challenging, and always evolving hands-on technology environment.IT:Provide Technical support and leadership, including maintaining industry best-practice standards for workstation, server, and application support while delivering quality customer service. Support escalation for junior team members.Provides general desktop support, release coordination, imaging/re-imaging computers, and company mobile phone deployments.Perform the design, analysis, implementation, modification, testing, proactive maintenance, and upgrades of hardware and business applications at both on-site and remote locations.Maintain an inventory of all equipment, hardware, software and supplies.Responsible for managing system performance, security, anti-virus, intrusion, web usage/monitoring, design, and acquisition of computers and connected devices.Produce useful system documentation and change management reports.Monitor infrastructure and components, including all servers and workstations, and recommend and implement improvements to availability, performance and security.Implement standard configurations for deployment of workstations, servers, and network components and client software. Utilize scripts for efficient deployment.Recommend, schedule, test, and validate deployment of patches, security updates, and other upgrades to servers, workstations, and network components. Monitor providers websites to ensure patches are tested and applied in a timely fashion.Supervise on-site vendors.Provides one-on-one assistance to employees/end-users by chat, phone, email, remote access, and/or in-person.Installs, upgrades, configures, and maintains hardware, software, and peripherals.

Helpdesk support in over 18 clinic locations spread out across East and South San Francisco Bay Area, serving over 1000 employees and 2000 workstations both remote and in-person in hybrid Active Directory environment. Constant root-cause analysis and documentation on all problems, for the purpose of documenting for use by the IT teamDesignated trainer role, mentoring incoming IT/IS staff members on best practices and standard operating procedures, facilitating a more efficient on-boarding workflow.Regularly audited corporate security posterity for over 900 workstations and 1000 emails, drastically reducing HIPAA and corporate espionage / phishing attempts. FreshDesk Global Admin: created and maintained over 40 knowledge bases, solutions, canned responses. Audited agent licenses, served as HelpDesk IT Escalation level 2-3. Implemented On-Prem AD Orchestration for ticket automation, severely reducing downtime for remedial tasks such as on-boarding, password resets, group creation and membership management. Served as the Agency lead and Security Officer between Santa Clara County HMIS, and acted as the liaison between BACH employees and SCC HMIS.Provisioned over 200 Cisco Phones spready across 18 different buildings with respect to the corporate Route Plan Report and building's subnet, managing over 400 different voice mailboxes. Responsible for the IT departments erequester account for procuring business-justified purchases for the department Maintained the IT Asset log and inventory, determining what hardware should be e-wasted and harvested. Processed over 100 on-boarding and off-boarding tickets ranging from regular staff to VIP with extremely minimal margin of error.