Client Management: Responsible for all aspects of client engagement.- Accountable for providing overall support to customers, effectively resolving client issues and challenges.- Focused on the timely and successful delivery of solutions according to client needs, business objectives, and key metrics to maintain a high level of service.Business Development: Developed a business development strategy to gain new customer accounts and achieve sales targets.- Managed the overall… Show more Client Management: Responsible for all aspects of client engagement.- Accountable for providing overall support to customers, effectively resolving client issues and challenges.- Focused on the timely and successful delivery of solutions according to client needs, business objectives, and key metrics to maintain a high level of service.Business Development: Developed a business development strategy to gain new customer accounts and achieve sales targets.- Managed the overall sales process, including proposals, negotiations, and execution.- Customized KMC’s services and solutions to an organization’s business needs.Select Key Account Work:- Managed multiple US Clients, including Okta Solutions, Nuspire LLC, and Zoom.- Onboarded 70% of Nuspire’s remote team, including training, IT procurement, and security throughlaptop imaging.- Collaborated with Okta to modify their employee policies that conform to the local culture resulting inimproved team morale. Show less

Mobile Loyalty App- Oversaw the product strategy development, managing every aspect of the application’s features and functionality from conception to completion.- Evaluated the customer experience to identify and fill product gaps, generating new ideas to increase market share, improve customer satisfaction, and drive growth.- Assessed and identified product opportunities based on industry trends and the competitive landscape to inform the product roadmap.- Partnered with the… Show more Mobile Loyalty App- Oversaw the product strategy development, managing every aspect of the application’s features and functionality from conception to completion.- Evaluated the customer experience to identify and fill product gaps, generating new ideas to increase market share, improve customer satisfaction, and drive growth.- Assessed and identified product opportunities based on industry trends and the competitive landscape to inform the product roadmap.- Partnered with the technology team to guide the development of critical features and customization of the mobile loyalty application.- Improved quality assurance efficiency by 15% through improved testing environments and adoption of best practices. Show less

- Led product demonstrations of Cyware’s retail software to potential clients, customizing features based on business requirements and structure.- Identified gaps and inefficiencies for existing clients to co-create solutions, adding about 60–80-man hours of customization per client per year.

- Maintained effective issue resolution by understanding the client’s concerns and troubleshooting with the developers.- Communicated realistic timelines for the successful delivery of results based on the required features