Amal F. Email & Phone Number

Canada

Markham, Ontario, Canada

Toronto, Ontario, Canada

• Pioneered and implemented strategic financial solutions and digital enhancements that dramatically improved customer service delivery and operational efficiencies.
• Developed and mentored a team of insurance advisors, instilling best practices and fostering an environment of continuous improvement and innovation.
• Conceptualized and introduced a groundbreaking digital initiative through TD’s ID8 innovation platform, which received the highest peer votes and set new standards for customer engagement.
• Awarded the prestigious TD Spotlight Award in 2022 for exceptional leadership in driving sales growth and enhancing customer satisfaction.
• Conducted a short-term assignment in Underwriting, deepening understanding of risk assessment and policy crafting which enhanced the team's capability to tailor insurance solutions accurately according to client risk.

Toronto, Ontario, Canada

• Orchestrated customer interactions using Genesys software to efficiently manage, edit, and issue new policies, enhancing client satisfaction and operational throughput.
• Facilitated a 13% growth in client portfolio through targeted risk assessment strategies and by providing expert advice tailored to individual insurance needs.
• Leveraged in-depth knowledge of insurance products and underwriting principles to customize policies that precisely met the needs of high net-worth individuals, resulting in a significant uptick in client retention.
• Led digital transformation initiatives that streamlined payment acceptance and policy documentation processes, boosting transaction efficiency by 21.5%.
• Maintained rigorous compliance with industry standards and company policies, ensuring all financial dealings and customer interactions were conducted ethically and legally.

Richmond Hill, Ontario, Canada

• Led initiatives to identify and recover overdue accounts, initiating contact with customers to negotiate payment plans and settlements.
• Developed and implemented customer relationship strategies using Salesforce to increase client retention and satisfaction, ensuring alignment with financial and recovery goals.
• Managed and updated customer records to maintain accurate account status, leveraging Salesforce to track interactions and debt recovery progress.
• Collaborated with the Credit Control team to assess risks and refine debt recovery strategies, contributing to a decrease in outstanding debts.
• Provided training and support to the customer service team, enhancing their skills in customer engagement and retention practices.
• Played a crucial role in the escalation of unresolved issues, preparing detailed reports and recommendations for senior management.Achievements:Successfully enhanced the customer recovery rate by 25%, resulting in a.

• Proficient in conducting thorough audits and preparing detailed reports, using auditing software such as ACL Analytics and IDEA.
• Expertise in analyzing financial data to forecast trends and budgeting, using advanced Excel features and financial modeling tools like Hyperion.Assisted in planning and executing internal audit engagements, ensuring.
• Examined financial statements and accounting records for accuracy and adherence to established accounting principles.
• Conducted risk assessments and financial analysis to identify potential areas of concern and improvement in client accounting systems.
• Collaborated with senior auditors in preparing audit reports, presenting findings and recommendations to management.
• Utilized SAP and Tally for data entry, analysis, and report generation.

Financial Planning And Wealth Management

Master Of Business Administration - Mba, Accounting And Finance

Bachelor Of Commerce - Bcom, Accounting And Commerce