Francis Amo Addo Email & Phone Number

Cantoment-Greater Accra Ghana

Accra, Greater Accra Region, Ghana

Provided assistance to customers regarding insurance policies, coverage details, and claims processes.Assisted customers with the completion of insurance applications and documentation.Educated customers on various insurance products and services offered by the company.Processed insurance policy changes, including updates to beneficiary information, coverage adjustments, and premium payments.Collaborated with other departments such as claims processing, underwriting, and sales to address customer needs effectively.

Accra, Greater Accra Region, Ghana

Assisted customers with inquiries related to credit products and services, such as loans, credit cards, and lines of credit.Provided guidance to customers on the application process for various credit products, including required documentation and eligibility criteria.Addressed customer concerns or questions regarding credit decisions, application status, and credit terms.Following up with customers to obtain additional information or documentation required for credit approvalParticipated in training sessions to enhance knowledge of credit products, lending processes, and customer service best practices.

Koforidua, Eastern Region, Ghana

Assisted customers with inquiries related to electricity services, billing, and account management.Provided information to customers about electricity rates, payment options, and energy conservation measures.Handled customer complaints or concerns regarding power outages, meter readings, or billing discrepancies.Updated customer account information and maintaining accurate records of interactions in the company's database.