• Develop volume and capacity plans using advanced models, ensuring staffing levels meet daily SLAs for Brokerage Services, Annuities and Mutual fund teams.• Lead the data analysis on metrics to reduce process variation; modeling for ongoing business initiatives, mailings and letters to ensure accurate and timely on phone staff to ensure optimal client wait times.• Create and automate dashboards and customized reports for strategic decision-making, performance monitoring, and senior management reporting.• Conduct statistical analysis and build models, including Erlang and regression-based, to analyze trends, optimize operational efficiency, and support ongoing business initiatives.• Automate data pulls and implement efficient database structures, ensuring compliance with data management and governance policies.• Lead the business impact analysis in support of the Target Operating Models and changes• Lead monthly performance planning meetings, coordinate with internal stakeholders, and present recommendations to increase revenue, reduce expenses, and improve overall operations of the Wealth Investment Management group.

• Deliver analytics services primarily through collaboration with Sales Support teams comprising Sales Excellence Business Partners, Analytics experts, and Sales Operations professionals.• Utilize data analysis techniques to uncover underlying trends, identify key business drivers, and derive valuable insights.• Provide direction and structure to assigned data analytics projects, establishing clear, precise goals, objectives, and timeframe.• Collaborate closely with the operations team to seamlessly manage and integrate data-driven solutions.• Engage with key stakeholders across the organization, developing strong partnerships that drive the evolution of business processes and insights.

• Evaluate client data sources and design efficient and scalable data models that support analytical needs.• Implement best practices in data modeling to optimize query performance and enable faster data retrieval.• Collaborate with clients to gather requirements and understand their data visualization needs.• Design and develop interactive and visually appealing reports, dashboards, and scorecards using Power BI• Document data models, calculations, and assumptions for future reference and collaboration.• Ensure consistent branding and user experience across Power BI assets.• Conduct thorough testing of developed solutions to identify and rectify any issues or discrepancies.

• Management of a team of operations analysts in the local office providing operational, analytical and administrative support to a Worldwide(WW) organization.• Collaborate on the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions across the Commercial business.• Working with the operations management, contribute to the annual Goals setting, budget management and ongoing forecasting processes.• Lead the development and provision of routine and ad-hoc analytic reports to AWS sales operations management regarding business initiatives, customer segment performance, performance against goals, etc. Ensure reports contribute to business insight and decision-making, and minimize overall report burden.• Create WW financial and operational templates and processes to compile and standardize disparate information that drive standardized reporting and metrics tracking• Develop a deep understanding of AWS sales metrics, reporting tools, and data structure in order to identify and drive resolution of issues, provide actionable intelligence with existing metrics or identify and develop new metrics, dashboards, scorecards or new tools• Maintain and develop financial tools or reports that align, and simplify, monthly business reviews, annual planning, and forecasting processes• Generate ad hoc and monthly recurring financial and operational performance analysis, based on the needs of the stakeholders

• Lead for development and implementation of reporting solutions, dashboards, and business intelligence tools based on the business needs and requirements.• Data warehousing and consolidation of data to provide analysis, forecast, and risk assessment.• Ensure timely and accurate delivery of reports and dashboards.• Performs financial and economic valuation/analysis of Capital Expenditure (CAPEX) projects.• Analyses data and flags variances/ deviations from expected performance of the enterprise, groups, departments, and sections.

• Design and implement data models, reports, and dashboards for KPI performance monitoring. • Manages and directs IT systems implementation, integration, and automation initiatives servicing both internal and external customers.• Conduct data analysis and ensure timely delivery of reports driving KPI performance for service timeliness.• Technical resource for business process analysis, modeling, and restructuring initiatives.• Facilitates testing, quality assurance, system enhancements, fixes, and maintenance of existing information systems and databases.• Supervise and monitor IT system issues and ensure fixes/solutions are delivered within the set standards and agreed Service Level Agreement (SLA).• Trains and supervises system users within and outside the department and provides technical and administrative support to resolve issues when needed.

• Manages the overall technical and administrative operation of the Policy and Documentation• Ensure compliance and sustain accreditation with international and local regulatory bodies.• Reviews, improves, develops, and implements policies, procedures, and system enhancements towards continuous improvement of the organization• Oversee and supervise company-wide process improvement initiatives and lead the management reviews

• Lead the implementation of lean manufacturing techniques and process improvement initiatives to the production line. • Develop and implement operational policies and system procedures.• Product research and development.• Learn and capture critical knowledge and trade secrets from retiring technical consultant.

• Quality assurance and monitoring of water quality and ensure compliance to national standards• Analysis of water and wastewater samples• Escalate water quality-related issues to plant operators and managers and advise on necessary treatment adjustments• Formulate test procedures based on international standards and conduct research, testing, and analysis for continuous improvement and method validation.