Results-driven Business Analyst with expertise in Agile methodologies and IT service management. Certified in Scrum and ITIL, I bring a unique blend of technical knowledge and business acumen to drive successful projects and deliver value to organizations.Throughout my career, I have collaborated closely with stakeholders to elicit requirements, analyze business processes, and identify areas for improvement. I excel in translating complex technical concepts into clear, actionable plans that align with business goals. With a strong analytical mindset, I leverage data-driven insights to optimize processes and enhance operational efficiency.My experience includes leading cross-functional teams, managing project timelines, and ensuring successful delivery within budget and scope. I have a proven track record of delivering high-quality solutions that meet both user needs and organizational objectives. Additionally, I have a keen eye for identifying potential risks and proactively implementing mitigation strategies to minimize project disruptions.As a certified Scrum practitioner, I am adept at leveraging Agile frameworks to foster collaboration, improve communication, and streamline project execution. My ITIL certification enables me to effectively manage IT services, ensuring alignment with business requirements and driving continuous improvement.I am passionate about leveraging technology to drive innovation and solve complex business challenges. I thrive in dynamic environments where I can apply my analytical skills and contribute to strategic decision-making. I am always seeking opportunities to learn and grow, staying up-to-date with industry trends and best practices.
Listed skills include Microsoft Office, Sales, Customer Service, Microsoft Excel, and 30 others.
