Francisca Eze Email & Phone Number

A graduate of Chemical Engineering with hands-on experience in quality control on diesel testing, 4 by 4 thickness painting,formulation of NPKs.Customer Service, Relation Management, Sales Agent and Quality Assurance Expert. Skilled in First Contact Resolution, Inbound and Outbound Call Handling, Multichannel Customer Interaction, Front-line Customer Service, Customer Support, Customer Empathy, Up selling and Cross-selling, Telesales, Online Support. Keen on continuous service improvement to ensure optimal Customer Service Experience while aspiring to learn and equip myself more to be the best in my field I have basic knowledge in Linux system administration, AWS and Devops

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  Service And Sales Specialist

  Union Bank Of Nigeria

  Jan 2022 - Present - Lagos State, Nigeria

  • Answer calls and respond to Social media chats as well as emails from customers professionally according to the bank’s policies.• Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard• Delivery of multiple Telemarketing campaigns, ensuring programs are delivered in a timely manner.• Pitching of Bank’s products and Services to prospective customers• Pitching of different Retail and Corporate loans to customers and organasations.• Up-selling and cross-selling of Union Bank products and services • Keeping records of customer interactions, transactions, comments, and complaints on the CRM portal.• Maintaining an efficient work environment; reporting to management as required • Liaising with related units in the bank to identify new and emerging business opportunities and promos to drive sales and profitability • Following up with customer to assure satisfaction, respond to queries, solicit further sales/cross sale, and solve or refer problems as needed

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  Coou

  Chemical Engineering