Francisca Gulin Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Responsible to process the payroll for over 150 employees (Biweekly and Monthly).• Processed account payable and receivable for payments and invoices.• Executed account and bank reconciliation.• Performed account analysis for financial transactions.• Created credit and debit memos.• Ran and created reports on multiple systems (Such as Sage 300, Quick Books) and spreadsheets for managers daily, weekly, and monthly.• Setup employees and clients.• Created Record of Employment (ROE) on Sage 300 and submitted it Service Canada website.• Setup employees’ records and worked hours on systems Avionte, Bullhorn, Able, and Talentrover.• Approved placements, hours, and all things related to employees.• Created and managed payments and invoices for clients (Including clients from the USA) on multiple systems (SAP, Sage 300, FlexTrack, Procom, HCM Works, Deel).• Exported and imported employees' hours to process their payments and invoices.• Managed monthly and weekly employees’ hours.• Followed up on overdue payments.• Sent invoices to clients.• Handled daily requests by emails, Teams’ chat, and calls.

Toronto, Ontario, Canada

As Bookkeeper/Payroll Assistant:• Assisted in maintaining payroll information by collecting, calculating, and entering data.• Prepared reports for work schedule on everyday basis. • Maintained records of all receivable invoices for printing costs.• Provided assistance to lead bookkeeper for monthly close process.• Reconciled all accounts payable records on monthly basis.• Resolved payroll discrepancies by collecting and analyzing information. • Entered invoices in the systems (Such as SAP).• Digitalized and archived invoices and employee documents.As Personal Shopper:• Shopped customers' orders, substituting items when necessary, if allowed.• Dispensed orders to customers in a timely and organized manner. • Developed positive customer relationships through friendly greetings and excellent service. As Cashier:• Handled cash and card operations.• Answered customer questions about products.• Responsible for dismantling, organizing, and cleaning register station after close.

Markham

• Created and maintained spreadsheets to ensure accurate data availability for managers and decision-makers.• Prepared reports, such as price comparison, inventory balance and shortages.• Communicated frequently with staff members on matters relating to inventory records.• Answered and directed phone calls taking detailed messages when necessary.

• Provide child care for children with special needs, always with the supervision of teachers, once or twice a week.

Toronto, Canada Area

• Provided child care for children, with the supervision of teachers and parents, once a week.• Responsible for tasks such as clearing up, tidying, and washing.

Quebec, Canada

São Paulo Area, Brazil

• Successfully managed the software licensing department as the main interlocutor for the American retail company Retail Pro Inc.• Discovered and implemented organizational strategies to create a more productive work environment.• Provided executive-level administrative support to the president of the company with a demonstrated ability to improvise, improve procedures and meet demanding deadlines.• Handled customer inquiries, complaints, billing questions and payment extension/service requests. Manage a high-volume workload within a deadline-driven environment.• Managed contracts and fiscal documents.• Created reports, tracked income and expenses, and reviewed numbers for accuracy.• Coordinated and maintained weekly attendance of 50 departmental employees.

São Paulo Area, Brazil

Cashier:• Exceeded the standards of customer service experience by maintaining a friendly and customer focused approach.• Changed cash register handling process and increased efficiency.• Maintained and imparted knowledge of cashiering procedures.• Provided daily sales reports to the company's owner.• Greeted customers as they arrived and directed them to the merchandise they needed.• Balanced all transaction at the end of the day for cash reconciliation.Barista/Retail Staff:• Served customers taking and delivering orders.• Assisted customers with buying decisions.• Kept work area clean by following appropriate cleaning standards.• Organized shelves and merchandise.• Assisted customers with the bagging of items.• Maintained and sanitized the checkout area.

Customer Service & Admin

French Studies

High School