Francisca is a Senior Consultant, with over 4 years of consultancy experience in KPMG Portugal, having worked in both national and international assignments with projects developed in the Middle-East (KSA and UAE), Africa (Angola, South Africa, Tunisia and Algeria), South America (Chile) and Portugal, for leading players particularly in the Telecommunications and Public Sectors.Expertise: Business Analytics; Operational Improvement; Process Optimization; Performance Metrics and KPIs; Business Requirements; User stories and Use cases; Front-end & Customer Experience enhancement
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MastercardPortugal -
Senior Advisor | Management ConsultingKpmg Sep 2022 - PresentBusiness Analytics[Telecom KSA] Business requirements assessment and design of a use-case that meets the clients needs in terms of operational improvement. Scrum Master in the use-case development and testing (Machine Learning), ensuring the incorporation of the business rulescin the model[Telecom KSA] Debug and enhancement of a Unified P&L model (Alteryx) which main purpose is to create a unified report from different subsidiaries P&L and allocate each item to products and clients from different levels, through allocation driversStrategic and Operational Enhancement[Public Sector UAE] Profitability & Costing Model design and configuration, including the identification of drivers to allocate costs to products and services and development of a reporting structure based on the business requirements -
Advisor | Management ConsultingKpmg Sep 2019 - Aug 2022Strategic and Operational Enhancement[Telecom Portugal] Assessment and analysis of the operating model from sales to installation of the FTTH service and identification of improvement opportunities that could affect the churn rate and customer satisfaction and experience. Definition of initiatives to address the problems identified and deployment of a PowerBI dashboard to monitor its progress [Telecom Chile] Restructuration and optimization of the FF contract, through the simplification and optimization of prices and operations; definition of an incentive model that was fair, competitive and attractive to the partners focusing on quality of service (QoS), quality of experience (QoE) and productivity of teams; and reformulation of the governance model of the contract by including strategic roles[Public Sector KSA] Definition of a strategic plan to attract private investment and increase revenue for a ministry in KSA, including the development of an implementation roadmap and action plan for each initiative considering the several levels of maturity within the sector -
Curricular InternshipBa Glass Feb 2019 - Jun 2019Avintes, Porto, Portugal
Francisca Silva Education Details
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Engineering Mechanics -
Mechanical Engineering -
Colégio Nossa Senhora Do RosárioFinal Grade: 18/20
Frequently Asked Questions about Francisca Silva
What company does Francisca Silva work for?
Francisca Silva works for Mastercard
What is Francisca Silva's role at the current company?
Francisca Silva's current role is Senior Advisor | KPMG.
What schools did Francisca Silva attend?
Francisca Silva attended Faculdade De Engenharia Da Universidade Do Porto, Universidad Pontificia Comillas Icai-Icade, Colégio Nossa Senhora Do Rosário.
Who are Francisca Silva's colleagues?
Francisca Silva's colleagues are Hoang Hanh Nguyen, Vijender Singh, Priyanka Reddy, Su-Queen Hong, Daniel Pérez, Sadaya Gadre, Ravi Teja.
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