Receive all clients’ organizers and input all information into companies’ proprietary software. Ensure compliance with S.J. Dennen and IRS regulations for all documents. Compile and verify accuracy of all related correspondence.

Contracted to provide support and daily living requirements for three individuals with developmental challenges. Participate and implement all ISP related goals for individual support plans. Provide crisis management and consult with Case Manager and Crisis Team clinicians. Coordinate all medical, nursing, and behavioral healthcare needs. Collaborated with caregiver trainer, services coordinator, and director. Attend regularly scheduled team and Shared Collaborative offered meetings. Administer and record daily medications and complete monthly medication documents.

Managed activities and service of 20 case managers in three different locations. Ensured case managers provided quality services to each assigned person. Monitored assessment and treatment plans according to individual’s profile and Department of Health and Human Services mandate. • Met with state service coordinator to review treatment plans making decisions if changes or improvements need to be made.• Collaborated with Treatment Coordinators, Admissions, and Group Facilitators to review all therapies involved in rehabilitation weekly at all three locations.• Coordinated weekly interdisciplinary meetings will all clinicians, case managers, and site directors to review behavior plans.• Improved new intake procedures by initiating individual care plans discoveries and collaborating with primary care physicians and Director of Day Services to ascertain actual needs.• Ensured proper and complete documentation for required Department Health and Human Services monthly reports for each case.• In partnership with the Vice President, CEO and human resources personnel ensured the right people were hired and the necessary equipment was in place before new employees started.• Conducted regular verbal and written performance reviews, and counseling as required seeking out guidance from Vice President of Human Resources. • Monitored $6K - $7K budgets for five programs including food, transportation, and labor.

Rotated among all departments at a 100-bed LTC and rehabilitation facility with 80 employees. Collaborated with facility administrators and nursing directors to support admission needs at each location. Coordinated new residents’ referral and approval process. Maintained knowledge of regulations governing Medicare, Medicaid, and Managed Care reimbursements. Obtained all necessary admissions documents and authorizations from the potential patients’ insurance companies. • Improved and optimized the admissions process by collaborating with administrator.• Maintained relationships with local hospitals, physicians, and community organizations to generate consistent admissions to the facility. • Interviewed residents, guardians, or sponsors to obtain required admission information.• Prepared identification records for residents and provide information regarding resident rights, privacy practices, and admissions contracts.

Provided educational and vocational rehabilitation services to adults living with mental illness. Met with local businesses to identify their goals and how we could assist them. Established relationships with Department of Mental Health, Department of Housing, Social Security, hospitals, local employment offices, local schools, and colleges to research possible positions or paths for people to get to work. • Supervised 10-18 case managers at two locations.

Managed operations of assigned residential programs. Monitored assigned budgets, staffing, overtime, equipment, and household expenses. Ensured staff certifications were up to date, provided human rights education compliance, and all individual service plans were updated and adhered to.