Francis Chay Email & Phone Number

Shanghai, CN

Germany

A minute employee spend on navigating internal task and process is a minute too long. Empowering the employee to spend more time for their customers. To create a more efficient and dynamic workplace. Leading strategic Human Capital transformation,Digital Transformation, Digital and process automation, AI implementation, Experience Design, Service Design.

Germany

Inside out transformation, ensuring the organization stays competitive and relevant in the New Normal. Leading business design, Service Design, Digital transformation, Digital agility, Employee Experience design, Experience and Process Automation, AI

Singapore

Founding member and Advisor

APAC

HealthTech BD, mange seed funding, run accelerator and incubator programs in Asia.

APAC

Develop organization core capabilities in providing better customer experience, nurturing services design mindset to look beyond the pill, championing change management in shaping the organization and process to fit the dynamic landscape.

APAC Region

As part of career development in gaining more other market’s experiences, was provided an opportunity to focus on strategic work in APAC region focusing on building customer centric capabilities Main responsibilities include consultative support to advance market such as Japan, Korea and Australia personalization and automation. Hand holding and digital.

China

Pfizer China besides being the biggest pharma company in China, it’s also the most sale force centric company with over 5,500 reps on the ground. My key task is to enable China with MCM capabilities within the next18 mths and to pilot varies go to market model inline with the business objectives. Being the first person on the ground with a role in Digital.

China

• The role offers excellent opportunities to again play the entrepreneur with a great service catalogue to offer to Pharma’s rising pain and focus in digital. We are definitely one of the first groups that provide.
• Consultancy setup and day to day operation
• New business and local services development
• Strong focus around capabilities assessment and building, change management and landscape analysis and CLM specific to China’s environment
• Creation of china specific training as well as “rep equivalent” model to better help senior stakeholders plan their commercial strategy

China

• Witnessing the limitation in the traditional face-to-face model and the raise in digital behavior among HCPs. This opportunity provides me to refocus back to my roots on digital, aim to provide enabling technology to.
• To run one of the largest local healthcare digital solution provider over 200 staffs
• Heavily involved in new product and service development especially in remote meetings and FF interaction
• Overall capabilities building of the customer facing team

China

• Responsible in managing shanghai office P&L and the agency’s daily operation including HR and finance. The personal challenge was moving beyond being good at managing business opportunities to being a good people.
• Ensure smooth day to day operation including relocation or the new office
• Uplifting the overall capabilities of the agency -skills in digital, patients outreach and adherence
• Recruitment and attraction of higher quality talents.
• Optimizing agency’s effectiveness through Man hour vs output

China / HK

• My task was to support the 35% year on year growth ambition, managing a team of 10 vey-committed individual. The team in 2009 contributes close to 50% of the total agency income. The role requires to stay nimble on our.
• Lead and manages McCann healthcare New Business team of 10 strong
• Work closely with regional and global team on development of global account into China as well as account from China to other region
• Extended the current offerings to digital, OTC and Patient education

China

• HApplying my agency and CRM experience to healthcare in China. Besides day-to-day management and leading a customer facing team of 6 and a call center of 5. I was also the key lead for Schering Plough OTC campaign and.
• Ran both the traditional and digital business in Healthcare, involve in multiple end to end planning and execution such as KVs and messaging creation, CME, National Symposium, launch campaigns, Annual Plan of action.
• Provide strategy planning and leading thinking for new pitch and business development
• Infuse digital into the traditional mix for OTC business
• Mange and lead organic growth of the agency with existing clients such as BMS, Schering Plough, AZ and Sanofi
• Ensure smooth operation of the call center and CRM program

Singapore

• Stepping up as an entrepreneur as a founding partner of an interactive agency, building a name for us in the industry. Despite being a small and new, our agency won a couple a great projects includes - Digital campaign.
• Help SME and multi national in websites and e-commerce portal building and maintenance
• Providing web trends analytics services to advice client on online resource management – Search engine, banners, PR etc
• Create and implementation of CRM solutions for retailers and SME such as loyalty card, point systems and members reward program
• Exhibition and retail installation projects

Singapore

• Responsible for daily account management, new business and partnership development within the Info communication industry. Main account includes CommunicAsia, supporting in the operation of running and maintenance of.
• Assist my manager in government grant application for local SME is expansion to oversea and digital
• Creating digital solution for transforming their traditional business model in restricting the growth of SME such as extending reach online as well as providing loyalty programs
• To strike strategic alliance between SME clients in their marketing activities

Account servicing

Ba, Multi Media & Advertising

Master'S Degree, Marketing Com

Developing Strategic Thinking

Other, Digital Diploma