Francis Miller Email & Phone Number

Boston, Ma, Us

New York, Ny, Us

Vancouver, Washington, Us

• 2022 President's Club Winner• Closed $1.2M ACV of upsells and renewals in 2022 H2; 109% 2023 H1 Quota Attainment• Top 2 of 60+ reps for bookings and upsells in 2022 for business unit• Help customers increase revenue by driving adoption and demoing solutions for go-to-market challenges• Mentored new account managers and reduced the ramp time needed for them to hit quota• Collaborate internally to more effectively resolve client issues and increase net retention

Helsinki, Fi

Waltham, Massachusetts, Us

• Sourced the most meetings in Q2 & Q3 2020• Sourced the most outbound meetings in 2020• Revamped outbound workflow to maximize time efficiency• Introduced techniques to SDR organization that increased meetings booked

Boston, Massachusetts, Us

Leveraged sales enablement tools to find ideal end users and decision-makers in IT departments• Consistently in top 3rd of 50 SDRs for monthly meetings completed despite starting from scratch in June• Partner with enterprise Account Executives to identify ideal accounts and messaging strategies• Created 140+ qualified opportunities for Sales organization while mentoring newer SDRs

Sydney, Nsw, Au

This was a temporary position. I provided technical support for a client's learning solutions.

Waltham, Massachusetts, Us

• Ensured maximum impact of webinars by training and supporting presenters on use of Adobe Connect platform.• Streamlined training processes through the creation and improvement of job aides, feedback processes, troubleshooting, and a facilitation guide. • Designed, coordinated, and delivered industry-leading webinars with content experts.• Identified key course improvement areas by analyzing data from Learning Management System.• Ensured seamless user experience by troubleshooting and providing technical assistance to participants for online suicide prevention courses.• Improved navigability by reorganizing and maintaining team SharePoint libraries.• Built an interactive sign up screen/database for conferences with no guidance or prior experience.

Westborough, Ma, Us

• Trained BJ’s employees on SAP and oversaw Inventory System deployments resulting in millions of dollars saved annually due to increased system efficiency.• Increased credit card promotion by educating, enrolling, and providing technical support to Ace Hardware Store owners and managers for the Ace Rewards Credit Card Program implementation.• Trained Stop & Shop employees on Scan-It and managed BGI Technology Specialists.• Taught Harley-Davidson employees about the HD Rewards Credit Card Program.• Improved training delivery through the evaluation and creation of courses and training resources.• Led train-the-trainer sessions and mentored new BGI trainers on SAP System.• Improved user adoption and experience on all training platforms.

• Implement lesson plans for grades 5-12 as specified• Subjects: Science, Math, English, Social Studies• Clarify misunderstandings on subject matter as much as possible• Ensure safe and productive learning environment

• Implement lesson plans for grades K-12 as specified• Subjects: Science, Math, English, Social Studies, Foreign Language, Special Education, Alternative, Physical Education, Technology, Art• Clarify misunderstandings on subject matter as much as possible• Ensure safe and productive learning environment

Storrs, Ct, Us

I conducted a psycholinguistic experiment on participants. I also worked in data entry and organization.