Francisco Ribeiro Email and Phone Number
Francisco Ribeiro work email
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Francisco Ribeiro personal email
I'm passionate about turning ideas into reality and orchestrating seamless project delivery. As a dedicated Project Manager, I thrive on challenges and excel in dynamic environments.I've had the privilege to lead and contribute to a diverse range of projects across various industries. My expertise spans project planning, risk management, resource allocation, and stakeholder collaboration. I take pride in my ability to ensure projects are completed on time, within scope, all while maintaining a keen eye on quality.Client-Centric: I firmly believe that understanding and exceeding client expectations is at the core of project success. I'm committed to building strong client relationships and delivering solutions that truly add value.Team Empowerment: I value teamwork and collaboration. I empower my teams, fostering an environment where every member's unique strengths and perspectives are recognized and utilized to drive project excellence.Continuous Improvement: In the fast-paced world of project management, adaptability and learning are key. I'm always seeking opportunities for improvement and stay updated on the latest industry trends and best practices.Results-Oriented: I'm driven by results. My focus is on achieving project objectives while maintaining the highest standards of quality and professionalism.
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Project ManagerBest Helvetic Ag Jun 2024 - PresentLisboa, Portugal• Define project scope, goals, and deliverables. Develop comprehensive project plans, including timelines, milestones, and resource allocation.• Facilitate Scrum ceremonies including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives. Ensure adherence to Agile best practices and principles.• Foster a collaborative and communicative team environment. Remove impediments to ensure smooth workflow and maintain team motivation.• Act as a liaison between stakeholders and the project team. Provide regular updates on project progress, risks, and deliverables. Ensure stakeholder expectations are met and managed effectively.• Identify, assess, and mitigate project risks. Develop contingency plans to address potential issues.• Implement and oversee quality control processes to ensure project deliverables meet the required standards and specifications.• Advocate for and lead continuous improvement initiatives. Leverage retrospectives and feedback to enhance team performance and project outcomes. -
Project ManagerTwistag Jul 2022 - Jun 2024Lisboa, PortugalExperienced in project delivery and team management. Proficient as a Scrum Master, facilitating agile methodologies and ensuring optimal team performance. Passionate about fostering collaboration and driving continuous improvement in all endeavors. -
Senior Customer Support RepresentativeRevolut Mar 2022 - Jun 2022Porto, Portugal• Management of Accounts.• Investigation of Incoming and Outgoing transfers.• Investigation of Money Laundering Schemes.• Resolution of Charge Backs.• Management of Card issuing.• Troubleshooting of known issues.• Resolution of Salary and overall wage issues.• Financial Advising for products.• Maintenance of Accounts. -
Inbound Customer Service RepresentativeFree Now Mar 2020 - Mar 2022Lisboa, PortugalHandle Customer ComplainsReview Fares and JourneysAccount ManagementReviewing of documentationDoing TFL Security Checks for Vehicles and DriversTaking Calls from PassengersAdjusting payslips for DriversCreation and Management of JIRA Tickets. -
Customer Success ManagerConectys For N26 May 2019 - Nov 2019• Management of Accounts.• Investigation of Incoming and Outgoing transfers.• Investigation of Money Laundering Schemes.• Resolution of Charge Backs.• Management of Card issuing.• Troubleshooting of known issues.• Resolution of Salary and overall wage issues.• Financial Advising for products.• Maintenance of Accounts. -
Senior Help Desk TechnicianTeleperformance For Catterpillar Aug 2018 - Apr 2019• Troubleshooting on Windows Based Systems.• Ticket Management.• Escalation and Management of High and Urgent Priority Production Line Issues.• Financial Damage Control.• Resolution of Server Issues.• Reissue of Product Tags.• Recataloging of Engines. -
Leed Broker ManagerCompaneo Uk Apr 2018 - Aug 2018• Leed generation for Multiple Medium and Small companies.• Approaching companies in order to bring business to them with Leed Marketing.• Customer Data Processing.• Marketing strategizing.• Deployment of Sales strategies. -
Policy AdministratorHiscox Apr 2017 - Apr 2018• Support to Underwriters in field.• Tax Management.• Account Management.• Debt Collection and Chasing.• Issue of Outstanding Debt or Refunds.• Troubleshooting Claims and Other type of errors in Policies.• Management of Policies.• Management of the Employers Database.• Certification of Products relating to Business like Professional Indemnity, Public and ProductsLiability.• Maintenance of Database and Customer Portfolio. -
Apple Technical SupportRandstad For Apple Aug 2016 - Apr 2017• Troubleshooting Knowledge on MacOS, iOS, WatchOS and TvOS.• Excellent Customer Service Skills, Soft Skills and Active Listening Skills.• Explanation of Company Policies, Rules and Regulations.• Ability to turn a detractors into a promoters.• The ability to maintain 95% overall customer satisfaction surveys.• Able to proactively search and share ideas for company growth.• Booking repairs and store appointments when required.• Excellent capability of achieving high KPI results on a weekly basis.• Excellent time management from working home. -
Business Telemarketing SalesRandstad For Nos Empresas Aug 2015 - Mar 2016• NOS Outbound sales for businesses.• Sold Landlines, Television, Internet and Mobile Contracts.• Management of the Installation process.• Troubleshooting Billing Issues.• Management of customer database from Optimus, ZON and NOS.• Calling existing customers for better offers on newer services.• Excellent knowledge on up selling.• Awarded 8th best salesman of the year 2014/2015. -
Telemarketing Sales3C - Costumer Contact Center For Edp Mar 2013 - Aug 2015Lisboa E Região, Portugal• Sales of electricity and gas contracts to privates, enterprises and VIP customers.• Sales of solar panels, boilers and electrical car parking stations.• Up selling of various services such as home insurance and RE:DY.• Overlooked KPI results of team and provided feedback.• Back Office: insertion of database.• Account Management for VIP Customers.• Excellent negotiation skills.• Ability to create a safe and warm work environment.• Quality control and feedback evaluation on calls.• Mentoring and product training of new staff.• Awarded 3rd best salesman of the trimester Oct 2014 to Dec 2014.
Francisco Ribeiro Education Details
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Escola Secundaria D.Pedro VComputer Programming/Programmer, General
Frequently Asked Questions about Francisco Ribeiro
What company does Francisco Ribeiro work for?
Francisco Ribeiro works for Best Helvetic Ag
What is Francisco Ribeiro's role at the current company?
Francisco Ribeiro's current role is Project Manager | Driving Success through Strategic Execution.
What is Francisco Ribeiro's email address?
Francisco Ribeiro's email address is fr****@****tag.com
What schools did Francisco Ribeiro attend?
Francisco Ribeiro attended Escola Secundaria D.pedro V.
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Francisco Ribeiro
Lisbon Metropolitan Area -
Francisco Ribeiro
Infrastructure Ventures General Partner | Based In Lisbon Co-Founder | Blockchain, Ai & Fintech 🔗Lisbon Metropolitan Area -
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Francisco Ribeiro
Customer Service Agent | Former Entertainer | Twitch Streamer And Content CreatorSanta Maria Da Feira1 +351916XXXXXX
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Francisco Ribeiro
Lisboa
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