Francisco Ribeiro Email & Phone Number

Lisboa, Portugal

• Define project scope, goals, and deliverables. Develop comprehensive project plans, including timelines, milestones, and resource allocation.• Facilitate Scrum ceremonies including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives. Ensure adherence to Agile best practices and principles.• Foster a collaborative and communicative team environment. Remove impediments to ensure smooth workflow and maintain team motivation.• Act as a liaison between stakeholders and the project team. Provide regular updates on project progress, risks, and deliverables. Ensure stakeholder expectations are met and managed effectively.• Identify, assess, and mitigate project risks. Develop contingency plans to address potential issues.• Implement and oversee quality control processes to ensure project deliverables meet the required standards and specifications.• Advocate for and lead continuous improvement initiatives. Leverage retrospectives and feedback to enhance team performance and project outcomes.

Lisboa, Portugal

Experienced in project delivery and team management. Proficient as a Scrum Master, facilitating agile methodologies and ensuring optimal team performance. Passionate about fostering collaboration and driving continuous improvement in all endeavors.

Porto, Portugal

• Management of Accounts.• Investigation of Incoming and Outgoing transfers.• Investigation of Money Laundering Schemes.• Resolution of Charge Backs.• Management of Card issuing.• Troubleshooting of known issues.• Resolution of Salary and overall wage issues.• Financial Advising for products.• Maintenance of Accounts.

Lisboa, Portugal

Handle Customer ComplainsReview Fares and JourneysAccount ManagementReviewing of documentationDoing TFL Security Checks for Vehicles and DriversTaking Calls from PassengersAdjusting payslips for DriversCreation and Management of JIRA Tickets.

• Management of Accounts.• Investigation of Incoming and Outgoing transfers.• Investigation of Money Laundering Schemes.• Resolution of Charge Backs.• Management of Card issuing.• Troubleshooting of known issues.• Resolution of Salary and overall wage issues.• Financial Advising for products.• Maintenance of Accounts.

• Troubleshooting on Windows Based Systems.• Ticket Management.• Escalation and Management of High and Urgent Priority Production Line Issues.• Financial Damage Control.• Resolution of Server Issues.• Reissue of Product Tags.• Recataloging of Engines.

• Leed generation for Multiple Medium and Small companies.• Approaching companies in order to bring business to them with Leed Marketing.• Customer Data Processing.• Marketing strategizing.• Deployment of Sales strategies.

• Support to Underwriters in field.• Tax Management.• Account Management.• Debt Collection and Chasing.• Issue of Outstanding Debt or Refunds.• Troubleshooting Claims and Other type of errors in Policies.• Management of Policies.• Management of the Employers Database.• Certification of Products relating to Business like Professional Indemnity, Public and ProductsLiability.• Maintenance of Database and Customer Portfolio.

• Troubleshooting Knowledge on MacOS, iOS, WatchOS and TvOS.• Excellent Customer Service Skills, Soft Skills and Active Listening Skills.• Explanation of Company Policies, Rules and Regulations.• Ability to turn a detractors into a promoters.• The ability to maintain 95% overall customer satisfaction surveys.• Able to proactively search and share ideas for company growth.• Booking repairs and store appointments when required.• Excellent capability of achieving high KPI results on a weekly basis.• Excellent time management from working home.

• NOS Outbound sales for businesses.• Sold Landlines, Television, Internet and Mobile Contracts.• Management of the Installation process.• Troubleshooting Billing Issues.• Management of customer database from Optimus, ZON and NOS.• Calling existing customers for better offers on newer services.• Excellent knowledge on up selling.• Awarded 8th best salesman of the year 2014/2015.

Lisboa E Região, Portugal

• Sales of electricity and gas contracts to privates, enterprises and VIP customers.• Sales of solar panels, boilers and electrical car parking stations.• Up selling of various services such as home insurance and RE:DY.• Overlooked KPI results of team and provided feedback.• Back Office: insertion of database.• Account Management for VIP Customers.• Excellent negotiation skills.• Ability to create a safe and warm work environment.• Quality control and feedback evaluation on calls.• Mentoring and product training of new staff.• Awarded 3rd best salesman of the trimester Oct 2014 to Dec 2014.