Francisco Blanco Email & Phone Number

Dallas, Texas, United States

Hyatt Place Dallas Park Central

Manage the operations of the front office, including the front desk, transportation, and food and beverage to ensure compliance with company policies and achieve an optimal level of quality service to the hotel customers. Resolve customer complaints; anticipate potential problems, operational issues, business flow and associate performance.Experience as a Task Force General Manager.

Hyatt Place Dallas Park Central

Perform the duties of a Front Desk Agent including offering guests helpful and exceptional service outlined by Hyatt Place standards. Assist guests with check in and check out processes, go above and beyond to assist in any guest request. Process and serve food and beverage items to guests in a friendly, professional and timely manner.

The Empress Hotel La Jolla

As the Front Desk Supervisor at the Empress Hotel La Jolla, I learned to appreciate the nuances of a Boutique property. With 73 rooms, I was able to learn new roles, wear many hats and accomplish numerous tasks in a single shift with a small staff. I was able to provide more one-on-one training, coaching and shadowing which continually helped me grow as a leader.

Hilton San Diego Mission Valley

Leader of the Quarter for the 3rd Quarter of 2009 for my ability to coach, train and lead by example. As a Supervisor I was the Manager on Duty during my shift handling guest issues in any department, as well as managing sell-out nights executing relocations when needed. I was consistently mentioned in Hilton's Satisfaction surverys, SALT (Satisfaction and Loyalty Tracking), as well as TripAdvisor for going above and beyond and my desire to resolve any issue to the Guests satisfaction.

The Hilton Mission Valley

Winner of the "Spirit of Hilton" award in 2007 for my dedication to Guests and always providing exceptional service. In this role I served as a Front Desk Agent processing guests reservations, registrations, payments, and departures. I effectively engaged every guest building relationships with guests for years to come. After two years of perfecting my skills at the front desk, I was promoted to Front Office Supervisor at the Hilton Mission Valley.