System Maintenance and Management: Ensuring the smooth operation of IT systems, including servers, networks, and databases. This involves regular updates, patches, and system monitoring. Troubleshooting and Support: Providing technical support to end-users and resolving system-related issues. This can include diagnosing problems with hardware, software, and network connectivity. Security Management: firewalls, antivirus software, and access controls. Backup and Recovery: Ensuring that data is regularly backed up and that recovery procedures are in place in case of data loss or system failures. Configuration and Deployment: Setting up and configuring new hardware and software, and deploying these systems to end-users. This may also include creating and managing user accounts and permissions Working closely with other IT professionals, departments, and stakeholders to address needs and improve IT services. This also includes providing training and guidance to end-users as needed. Administration of objects in Active Directory, Office 365 Admin Portal, MFA for Office 365 accounts, access control, CCTV,

Experience in customer service, with assertive writing and speaking in a ticketing system.Strong knowledge and understanding of general networking concepts, such as IP, TCP, UDP, NAT, DNS, BGP, VPN, SSL/TLS, HTTP, HTTPS, OffLoad and End-to-End SSL, RDP, and SSH. Work with web technicalities: HTTP Headers, Cookies, Cache, Strigs, URL/URI, and HTTP Status Codes. Great technical knowledge with Azure Design and Implementation: Designing, deploying, and configuring Azure network solutions. This includes setting up Azure Load Balancer, Application Gateway, VPN Gateway, Azure Firewalls/Firewall Manager, Network Security Rules, App Services, Bastion, NAT Gateway, DNS Zones, and Private Endpoints to ensure secure and efficient communication within and outside the Azure environment.

General director, my role in this company is to lead the 2 departments of IT support and web development.I work very closely with customer and vendors. Manage different projects under PMI and Agile methodologies.Sales and IT support.

Coordinate different projects for each customer through timelines, budget and resources.In close communication with management client, IT technician team in order to ensure the proper procedures in order to complete the task assigned in the time agreed.It manager, supervise and manage the proper work of the tech support team and help in advance tech support activities.Install/ Config/Management Windows Server environment (Active directory/DNS/DHCP)Install/ Config/Management Network environment (Cisco LAN/WAN).

Responsible for planning, execution and decommission of RADIA software in all HP server platformsVerify and supervise the activities from different team around the word owner of the server and process.Additionally continue with the project for the next step installing the HPSA tool. Became this wave as a new project.

Lead for the infrastructure and registrar Kraft and Mondelez team. Supervise the correct execution ofthe client request.• Implement and manage multiple request in the same project. Ensure consistent and integratedimplementation of the project across the costumer request and services unit.• Establish and manage cost, schedule and performance of different teams related to project.• High level knowledge of the client tools (QIP, Infoblox, Solar Winds)

Lead multiple account around the word as SEM, technical lead. Provide to the costumer a proper and quick resolution in the higher level of support.Responsible of LAC transition. Implemented all the process and procedure from Brazil to Costa Rica based in ITILL Lifecycle management standards, as incident management, Knowledge management, Problem management, chance management among other.Network administrator, queue manager and process supervisor of costumer incidents. This position required resolve all kind of problems and incident as routing, switching and telephony technologies.

Provide to the costumer a quick and accurate response on site of any IT infrastructure issue.Install and manage different platform in Windows Server, services such as Active Directory, IIS, DNS, DHCP, Security Police, Exchange, ISA Server among other. Cisco network and any other vendor of the client.Sales experience on infrastructure projects.