Worked with campus departments and leadership to oversee college recruitment and improve the new student experience. Managed inquiry databases and analyzed conversion data to create efficient and client-centric approaches to recruiting prospective students and retaining new students. Created daily, weekly, monthly, and quarterly operational and outcome reports for admissions department. Presented findings to campus leadership and utilized data to create realtime and long term training initiatives to sustain and improve departmental performance and ensure company, federal, and state regulatory policy compliance.

Led by example and achieved goals through consistent application of effective leadership skills including: Motivated, mentored, and coached advisors and students; promoted problem solving and fostered an environment of professionalism and mutual respect; facilitated professional and personal growth by helping others work through challenges; took responsibilty for team achievement and compliance to policy and regulations. Provided quality guidance and customer service to prospective and current students. Created an environment of teamwork, professionalism, and success for staff and students.

Responded to inquiries by phone and in person. Recruited, conducted interviews, evaluated, and advised each prospective, returning, and current student based on his/her needs, interests, qualifications, and motivation. Completed and maintained all required paperwork, reports, and data entry in an accurate and timely manner. Ethically conducted all business and presented all information in accordance with school policies and procedures, all applicable federal and state regulations, and all accrediting agencies standards and requirements. Maintained a thorough knowledge of university programs and degrees, entrance requirements, and resources. Promoted university student services and resources and advocated student success. Provided exceptional customer service and guidance to current, returning, and prospective students.

Provided and supervised opportunities for secure social interaction and integration for children with disabilities. Interviewed, hired, and trained new program advisors. Managed and budgeted program funds. Kept daily and weekly records on the progress and status of each child and their interactions with their assigned advisor. Conducted daily observations and performance reviews of advisors, ensuring accountability and responsibility for the quality of the children's experience.

Planned and conducted weekly department training meetings for groups of 10-20 employees: Provided training, counseled with teachers, discussed special needs for students, and coordinated learning activities with student and teacher schedules. Provided instruction, feedback, and training for groups of 2-12 students in professionalism, presentation and teaching skills, and the Spanish language. Occasionally made training presentations to larger groups of 50-150 students. Recruited, interviewed, hired, and oversaw training for new teachers. Created, developed, and implemented new training materials, programs, and curriculum. Helped develop, evaluate, and administer new online language training program.