- Resolve user incident in multiple countries via phone, mail, and ticketing system- Provide onsite support for hardware and software issues.- Lifecycle management.- On site point of contact for network team.- Create documentation.

- Resolve incidents from user by phone via remote applications.- Spoc 1st line support- Providing internal training.- Back-up of the service IT manager: create and adjust planning, create statistics from calls,handle escalations, train and mentor new team members.- Populated chatbot content

- Handling incoming calls and e-mails from Proximus customers around professional products. Use various programs to test the lines and to create incidents.

- Sell products and give advice to customers.

- Sell Telenet products and give advice to customers.- Give support and advice with phones and network devices.

- Watch over the safety of visitors and operate attractions.