• Provided first level of support and services for retail clients via phone and email• Demonstrated knowledge of Verragio's jewelry lines to assist clients in making informed purchase decisions for their customers• Supplied pricing, provided accurate and complete quotes, and revisions when needed• Processed client purchase orders via Diaspark, providing order confirmation, delivery timetable, along with updated tracking and follow up as required• Maintained regular communication… Show more • Provided first level of support and services for retail clients via phone and email• Demonstrated knowledge of Verragio's jewelry lines to assist clients in making informed purchase decisions for their customers• Supplied pricing, provided accurate and complete quotes, and revisions when needed• Processed client purchase orders via Diaspark, providing order confirmation, delivery timetable, along with updated tracking and follow up as required• Maintained regular communication to assure client’s needs and expectations were met• Handled and resolved client complaints/issues, escalating to higher management when necessary• Maintained and updated client information in Diaspark to ensure accurate records• Collaborated closely with casting, diamond, and production teams to ensure timely fulfillment of rush orders Show less

• Worked with financial services firms AST and Computershare on proxy campaigns.• Solicited and processed proxy votes to increase shareholder participation and have funds meet quorum, in order to avoid costly adjournments.• Contacted businesses and private individuals via TelAthena CATI system.• Provided voting instructions, necessary information regarding upcoming shareholder meetings, and changes to investments.• Worked in a fast-paced, team-focused customer service call… Show more • Worked with financial services firms AST and Computershare on proxy campaigns.• Solicited and processed proxy votes to increase shareholder participation and have funds meet quorum, in order to avoid costly adjournments.• Contacted businesses and private individuals via TelAthena CATI system.• Provided voting instructions, necessary information regarding upcoming shareholder meetings, and changes to investments.• Worked in a fast-paced, team-focused customer service call center. Show less

• Initiated, built and maintained two websites (damatifinejewelry.com and intagliocollection.com) utilizing e-commerce platform Shopify.• Created and maintained inventory for original, designer, and antique jewelry.• Handled diamond orders for clients through international supplier.• Scheduled spaces with InterGem and Palm Beach Show Group for trade shows throughout the United States.• Coordinated and booked domestic travel and hotel arrangements for owner and local… Show more • Initiated, built and maintained two websites (damatifinejewelry.com and intagliocollection.com) utilizing e-commerce platform Shopify.• Created and maintained inventory for original, designer, and antique jewelry.• Handled diamond orders for clients through international supplier.• Scheduled spaces with InterGem and Palm Beach Show Group for trade shows throughout the United States.• Coordinated and booked domestic travel and hotel arrangements for owner and local workers.• Worked on a private app through a technology consulting and services group. Show less

• Created, disseminated and updated weekly assignment roster for Production Department.• Negotiated workflow for Production Department through communications with Associate & Department Editors, Copy Desk, Art, Photo, Graphics & Imaging departments.• Resolved inquiries/issues from other departments regarding scheduling, processing of layouts, and editorial content.• Also handled same workload as fellow Production Editors, which included: table creation, attaching and styling of… Show more • Created, disseminated and updated weekly assignment roster for Production Department.• Negotiated workflow for Production Department through communications with Associate & Department Editors, Copy Desk, Art, Photo, Graphics & Imaging departments.• Resolved inquiries/issues from other departments regarding scheduling, processing of layouts, and editorial content.• Also handled same workload as fellow Production Editors, which included: table creation, attaching and styling of articles to layouts, continuous production checks, final sign-offs, and transmission of pages.• Provided technical assistance for Production Editors when issues arose.• Generated the Brief-of-the-Book for Managing Editor. Show less

• Managed imposition maps for Europe, Asia, Asia Select, Middle East, and Latin America editions of BusinessWeek.• Constructed editorial lineup in imposition software (Impoze) under International Managing Editor’s direction.• Circulated imposition maps to Art, Photo, Graphics & Imaging, and International Editorial departments.• Updated and circulated imposition maps when editorial lineup changed.• Posted and updated advertising for North America and all International… Show more • Managed imposition maps for Europe, Asia, Asia Select, Middle East, and Latin America editions of BusinessWeek.• Constructed editorial lineup in imposition software (Impoze) under International Managing Editor’s direction.• Circulated imposition maps to Art, Photo, Graphics & Imaging, and International Editorial departments.• Updated and circulated imposition maps when editorial lineup changed.• Posted and updated advertising for North America and all International editions.• Acted as liaison between Art, Photo, Graphics & Imaging departments and International Managing Editor.• Scheduled and hosted thrice-weekly “wall walks” for International editions.• Resolved advertising and editorial conflicts for Global Issue Managers. Show less

• Forwarded stories to writers and respective editors through Xywrite, after being processed by the copy desk.• Circulated hard copies at the end of the night to all senior, managing, and assistant managing editors for review the following morning.

• Handled an average of 50 calls per day, prioritized and escalated issues when required.• Installed, configured and modified Apple hardware and software to ensure optimal performance.• Diagnosed, troubleshot and resolved a wide range of software and hardware issues.• Completed memory and card installation, replaced defective hard drives with approved image.• Interfaced with vendors for purchasing, technical support, and fixes.• Maintained detailed inventory reports; issued… Show more • Handled an average of 50 calls per day, prioritized and escalated issues when required.• Installed, configured and modified Apple hardware and software to ensure optimal performance.• Diagnosed, troubleshot and resolved a wide range of software and hardware issues.• Completed memory and card installation, replaced defective hard drives with approved image.• Interfaced with vendors for purchasing, technical support, and fixes.• Maintained detailed inventory reports; issued and retrieved laptop computers. Show less