Francisco Carreon Email and Phone Number

End to end account management for Michelin DLPS accounts. Daily release of tire stock, cancelations, invoicing, etc. Direct contact with Sales, Credit and US dealer manager at MXA.

Daily conciliation of European accounts of Ria (UK, Spain, Belgium, Norway, France and Austria). First contact between US agents and our bank partners to review open cases for certain orders, missing deposits and process refunds. Direct report to Finance Operations Managers in US and Europe.

Digital assistance to Ria's customers all over the world (mobile app and website). Cancellations, refunds, orders modifications.

Developed a new branding corporative plan for the wine line “Fuego Blanco”. Assisted International Trade Manager presenting “Fuego Blanco” line to thetargeted audience in “Fiesta de la Vendimia 2020”.

Customer assistance to AA passengers at QRO Airport (travel reservations, cancellations, ticket sales and luggage). Performance of security supervision before, during and after airplane departures.

Developed a new wine tourism plan with new marketing mix strategies, customer research, and market competence. Participation in projects related to the creative process of new services in the winery.

Customer service, money handling, personnel management and training for new hires. Inventory control and oversee and manage orders with suppliers. Direct report to Territory Managers in Mexico.