Francisco Cepero Email & Phone Number

•Facilitated Account Executives with applications and design related to T1, PRI, DS3, MPLS, PBXs, Metro Ethernet, Wireless Controllers and Access points. •Prepared presentations and proposals on complex systems in conjunction with the sales team.•Delivered technical training to sales organizations related to products and application.•Assisted customer on issues related to bandwidth utilization of T1 circuits. •Coordinated and provided installation assistance with local loop carrier.•Conducted site survey making sure site is prepared and ready to accept circuit.

•Validated orders in SAP for configuration and to ensure orders are fulfilled and delivered accurately. •Provided training, documentation and system support to internal customers and distributor. •Engaged with Order Management, Product Line Management and customer in problem for order resolution. •Responsible for testing product configurator tool which was implemented into the ordering process to generate bill of material.

•Performed information session and interacted with customer to clarify scope of work and engineering requirements. •Worked collaboratively with peers, including field installation technician to insure a successful project completion with highest quality. •Programmed, design and maintain Passport 6400 and 15000 networks, integrating backbone and edge switches for carrier and enterprise networks. •Implemented and manage services like ATM, Frame Relay, IP and Voice Networking. •Designed and implemented a Passport voice networking and IP/OSPF data solution for Region Bank. •Engineered video and data network using optical infrastructure, to monitor highway traffic for South Carolina Department of Transportation. •Provision circuits remotely after hours to ensure deadline is meet and exceed customer expectation.•Evaluated network configuration and advice for possible congestion areas.•Maintained specification book with current information on network configuration and capacity.

•Assisted sales and proposal support for pre-bid and post-bid proposals for carrier solutions.•Answered technical point by point responses from RFP and RFI. •Provided technical support for trade shows and demo center. •Maintained relationship with business partner and vendor. •Developed and conduct training, product manual and information seminars on new technology.

•Evaluated RFPs and determined the specialized knowledge and logistic needed for a successful response. •Created a responsibility matrix of activities with responsible persons and time lines. •Conducted kick-off meetings and periodic meeting to monitor the progress of the activities. •Alerted appropriate management levels for critical financial and legal risk commitment. •Worked with the sales team in determining the bid strategy and product fit.•Assured the establish business guidelines and standard operating procedures are followed. •Worked under extreme pressure and detail in meeting deadlines and assured a wining proposal is submitted.

Project Management Professional

Bs, Electrical Engineering