Interpret and apply applicable portions of basic tax law and regulations, and basic collection techniques and procedures enforcement actions, in order to advise, inform, assess and collect taxes, and associated liabilities.Research for and analyze all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts. Explain actions taken.Contact both English and Spanish speaking taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. Provide explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.Advise taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encourage voluntary compliance with tax laws.

Customer Service Representative:· Obtain financial information from our clients, submit payments and file claims for their coverage.· Be the main point of contact between the insurance companies and our doctors for validating financial coverage.· Contact the patients primary care doctors to document patient history and keep track of their health concerns.• Data entry of our patients and owners information in the established databases and addressed to the adequate platforms.• Train and support the recruiting and development team by supporting new hired and being their source of contact and hands-on training during their first few weeks of employment.· Organize and prioritize emails received from primary care clinics, hospitals, insurance companies and doctors within our systems in a timely manner.· Work in a fast-paced environment, prioritizing tasks based on the severity of the patient’s health status.Adhere to compliace standards by following procedures and respecting the regulations and protecting the privacy of our patients.Patient Chart Maintenance.Emergency Veterinary Assistant / Cardiology Veterinary Assistant:· Assist the doctors and nurses in both emergency and cardiology related settings to provide the necessary care to our patients.· Advise owners on medical plans based on our evaluation and provide orientation on the aftercare of the patient as instructed by the doctors. · Multitask in a fast-paced working environment by taking vitals, administering medications, documenting the patient’s health status, and performing lab work simultaneously to ensure an efficient and safe overall health care for our patients taking in concern their individual health concerns and the severity of their individual case.· Provide my assistant services within various departments apart from my established ones such as Neurology, Internal Medicine, Radiology along with overnight shifts and weekend coverage.• Administrative planning and filing documents.

Hours per week: 40Duties, Accomplishments and Related Skills:Assist customers with their needs and provide a service of excellence that upholds the company’s standards.· Work in a fast-paced environment with consecutive inbound calls, emails and chats and prioritizing tasks based on their individual concerns.· File for claims for our customers and guide them on the process of such.· Order new products as requested and add them into our system as well as link the products onto the customers’ accounts.· Register businesses into their accounts to ensure effective payment and transfer methods for the customers easy access online banking along with performing the transfer and payments as requested.. Specialty in bilingual calls. Would primarily manage english-speaking calls and help the spanish-speaking calls when needed.· Guide our customers through their personal accounts, business accounts and credit card information.· Communicate customer concerns with other departments to provide an effective experience to our customers.· Utilize multiple software services simultaneously to provide a time-efficient service recognize patterns within our customers’ accounts to guide them through their accounts and financial inquiries and spendings.• Advise customers on the proper care for their accounts, loans, credit cards and financial filing.• Maintain my knowledge updated on the current economic impacts that may affect our clients by attending training programs and maintaining the correct compliance strategies for the role.• Proficient in Microsoft 365, Teams, Word, Excel and financial programs according to the company’s strategies for efficient task managing.• Recognizing cyber security strategies that may affect clients from potential threats.• Direct the correspondence to their departments accordingly.