Francisco Cruz Email and Phone Number

Responsible for overseeing overnight operations of the customer support team ensuring high-quality service and efficient resolution of customer inquiries. This role involves training and mentoring team members, developing support processes, and monitoring performance metrics to enhance customer satisfaction. The Team Lead also acts as a liaison between customers and the organization, addressing escalated issues and implementing feedback to improve service delivery. Strong communication, problem-solving skills, and a customer-centric mindset are essential for success in this position.

Tow Truck Operator: Responsible for transporting vehicles and equipment to and from various lots and departments, ensuring timely and safe delivery. This role involves loading and unloading vehicles on trailersand semis, conducting pre-trip inspections, and maintaining accurate records of daily moves. The driver must navigate various routes, often adapting to changing conditions and schedules. Strong driving skills, a clean driving record, and knowledge of vehicle handling are essential. Additionally, excellent communication skills are important for coordinating with auction staff and clients. Safety and adherence to regulations are crucial in this role to protect both the cargo and the driver.Front Loader Operator: Responsible for operating heavy machinery, specifically front-end loaders, to move, load, and transport INOP vehicles to various lots for Lot operations. This role involves conducting pre-operational inspections, ensuring safety protocols are followed, and maintaining equipment in good working condition. The operator must have a keen understanding of machinery controls and be able to navigate various terrains. Strong attention to detail, excellent hand-eye coordination, and the ability to work effectively in a team environment are essential for success in this position.

As the founder of Honest Roadside Service, I spearheaded the creation of a customer-centric roadside assistance company committed to integrity and reliability. Through innovative solutions and a dedicated team, we prioritize customer satisfaction while delivering prompt and trustworthy service to drivers in need.

Highly skilled freeway service provider with expertise spanning three programs across three states; California, New Mexico, and Texas.Responsible for providing roadside assistance to motorists in distress on highways and freeways. This role involves quickly responding to calls for help, which may include changing flat tires, delivering fuel, unlocking vehicles, and assisting with minor mechanical issues. The technician ensures the safety of both themselves and the stranded motorists while working in high-traffic areas. Strong problem-solving skills, a good understanding of vehicle mechanics, and excellent communication abilities are essential. Additionally, a commitment to customer service and a focus on safety are crucial, as the technician plays a vital role in minimizing traffic disruptions and enhancing roadway safety.

As a seasoned Tow Truck Driver with 20+ years of experience I'm skilled in safely transporting vehicles in various conditions, including accidents, breakdowns, and impounds. This professional excels in operating a range of towing vehicles and equipment, ensuring the secure loading and unloading of cars, trucks, and other vehicles. With extensive knowledge of local roads and regulations, they provide timely and efficient service while maintaining a strong focus on customer care and safety. Their problem-solving skills and calm demeanor in high-pressure situations contribute to effective communication with clients and law enforcement. A commitment to professionalism and a proven track record of reliability make them a valuable asset in the towing industry.

As a Corrections C.E.R.T. (Crisis Emergency Response Team) Officer I am a specialized member of a prison or correctional facility's security team, trained to handle critical incidents and emergencies. This role involves responding to violent situations, disturbances, or critical health emergencies within the facility, ensuring the safety of inmates, staff, and the public. C.E.R.T. Officers are skilled in de-escalation techniques, tactical response, and crisis management. They work collaboratively with other law enforcement and emergency personnel, conducting training exercises and maintaining readiness for various scenarios. Strong communication skills, quick decision-making abilities, and a commitment to safety and order are essential for success in this challenging role.

As a Dispatch Supervisor I oversaw the daily operations of a dispatch center, ensuring efficient and effective communication between dispatchers, field personnel, and other departments. This role involved managing staff schedules, providing training and support, and monitoring performance metrics to optimize response times and service quality. Responsible for coordinating emergency and non-emergency calls, prioritizing incidents, and ensuring compliance with protocols and regulations. Strong leadership, problem-solving skills, and the ability to remain calm under pressure are essential for success in this position, played a critical role in maintaining public safety and operational efficiency.

Marine Corps Service An 0351 Marine, also known as a Infantry Assaultman, specializes in the operation and maintenance of anti-armor weapons and explosive devices. This role involves engaging enemy armored vehicles and fortifications using a variety of advanced weaponry, such as rocket launchers and demolition charges. 0351 Marines are trained in infantry tactics, reconnaissance, and the effective use of explosives, making them essential for breaching enemy defenses and supporting ground operations. Strong problem-solving skills, physical fitness, and teamwork are critical, as they often work closely with other infantry units to achieve mission objectives in diverse and challenging U.S. Army Service A 19 Delta Cavalry Scout (RECON) is a member of the U.S. Army responsible for reconnaissance and surveillance operations on the battlefield. This role involves gathering intelligence on enemy forces, terrain, and conditions to support tactical decision-making. Cavalry Scouts operate various vehicles, including armored reconnaissance vehicles, and may conduct mounted or dismounted patrols. They are trained in navigation, communication, and combat skills, enabling them to engage in direct action when necessary. Strong observational skills, adaptability, and teamwork are essential for success, as Scouts play a crucial role in ensuring the safety and effectiveness of their unit during missions.