• Data analytics for the entire sales force, showing conversion, tracking sales, creating visibility for the company on sales and sales trends.• Ran analysis in many other aspects to determine agent trends, habits, as well as source conversion, retention and profitability.• Developed training materials, agent performance reviews, and bonus contests.• Managed an abundance of 50+ agents throughout my tenure, at one point 29 agents• Worked with carriers to handle agent/consumer needs to ensure customer satisfaction which leads to consumer retention and increased revenue• Improved agents through sales techniques and monitoring agents closely in agent development

• Manage a team of 10+ between developers, designers, QA, artists, animators, sound engineers and more• Worked 180+ hours in a course of a month in crunch time to be able to submit game to the Indie Prize• Develop and maintained a production plan, utilizing tools such as HacknPlan to better assist in organized tasks• Perform attendance analysis and evaluations on the performance of the team and individually• Interview new intern candidates, as well as interview those that apply for lead positions

• Data analytics for sales, conversion, training materials, tests, call statistics, management performance• Developed training material for mass hiring of 1000+ agents, trained managers• Trained/Managed 60+ agents at a time in generating leads, collecting payments, resolving enrollment issues to ensure customer satisfaction and increased revenue• Improved agents through sales techniques and monitoring agents closely in agent development• Trained several hundred new hires for HIPAA, Compliance, Sales, Insurance Basics & Systems training• Skilled agents for appropriate licenses, project manager for data analysis through ASPECT• Assisted in the startup of campaigns by creating training documents and training individuals

• Implements excellent customer service while maintaining a Net-Promoter Score of 95%• Inform, and motivate customers about new products

• Business to business sales for Direct Energy• Trained others to improve performance and increase sales• Focused on management techniques to help improve and motivate employees• Learned how to operate a business as a business owner, and to create growth within the company

• Developed and administered a marketing plan to increase the organizations clientele, volunteer force, and to increase overall donations• Provided different marketing strategies compared to the competitors to increase clientele, volunteers and philanthropic and organizational donations• Recommended databases to enable an organized system to better keep track of all clients• Created a Net-Promoter Score survey to inform the organization on the customer service rate

• Provides excellent customer service to students, and employees• Maintains and improves computer based software• Resolves technical issues to students and employees, in an efficient and professional manner• Serviced and resolved over 600 computer issues

• Administered and achieved excellent customer service to consumers• Provided a significant amount of knowledge about health• Built a relationship with the consumer, while motivating about health• Developed fitness plans and implemented plans which proven successful

• Provided enough knowledge where students can learn on their own• Influenced and inspired students to learn while being conducted in a professional manner• Collaborated with students, and provided and executed excellent customer service