• Network Monitoring: Actively track network performance, ensuring optimal functionality and early detection of potential issues.• Troubleshooting: Swiftly identify, diagnose, and resolve network problems to minimize downtime and user impact.• Capacity Planning: Assess network utilization to identify bottlenecks and recommend adjustments for growth or changing needs.• Documentation: Keep precise, current records of network configurations, topology, and procedures to aid troubleshooting and future improvements.• Collaboration and Support: Cooperate with other teams (mainly Build and Plan teams) on insights, issues, or new projects, and offer technical support to end-users as needed.

• Network Installation: Set up routers, switches, and access points for ISP clients following specific requirements and industry standards.• On-Site Troubleshooting: Diagnose and fix network issues at client locations, collaborating with internal teams and ISP partners for complex challenges.• WiFi and Telephony Support: Help clients with the configuration, maintenance, and troubleshooting of WiFi networks and telephony solutions for seamless connectivity.• Network Upgrades: Evaluate clients' network infrastructures, suggesting improvements or modifications to accommodate growth or evolving needs