Francisco Escudero Email and Phone Number

● Creates, configures, maintains, and supports the College of Nursing’s physical machines, as well as virtual machines that College of Nursing faculty have been assigned access to. Primarily on the Boca & Jupiter campus and other CON satellite campuses or sites.● Maintains Windows 2012 server and utilize administrative tools to complete requests that necessitate the use of Active Directory, Group Policy Management, SCCM, etc.● Deploys MS Windows to new computers for use by department.● Maps network devices on new installations.● Provides technical support to individuals requesting assistance with FAU College of Nursing computers/equipment and personal computing devices, primarily on the Boca & Jupiter campus and other CON satellite campuses or sites.● Coordinate software implementation with vendors and internal technical teams● Configured local switches, cameras, and server for college needs● Developed networking planning for software communications● Worked with vendors for manikin purchasing, delivery, training, and installation● Setup of manikins, simulation software, and computer systems● Addressed technical issues with vendors● Documenting processes and support for manikin software● Research new technologies for simulation labs● Monitors internal help desk ticketing system.● Maintains and updates an inventory of the FAU College of Nursing computing devices and equipment, primarily on the Boca & Jupiter campus and other CON satellite campuses or sites.● Assists with the maintenance and development of the FAU College of Nursing internal database and the FAU College of Nursing website (OU Campus)● Provides CON IT support (Hardware & Software), primarily on the Boca & Jupiter campus and other CON satellite campuses or sites● Manages CON Mobile Device Management (cell phones & tablets)

● Troubleshooting and problem-solving for software, desktop, server, or network issues.● Assisting with managing VMware VDI infrastructure and updating golden images.● Assisting in updating and setting policy thin client terminals.● Managing active directory groups for policy setting, network access, shared network resources, and auditing.● Assisting with project implementation and system transitions.● Maintaining systems compliant with security procedures.● Assisting users with networking requests such as DHCP reservations and VLAN Changes.● Creation of documentation for our knowledge base.● Configuring and deploying custom computer images based on separate departmental needs.● Actively learning new technologies and systems to facilitate our work environment.● Managing and provisioning user desktops, including refresh purchases, deployments, updates, and support.● Providing customer service for all user or department needs, including email, printing, network file sharing, client backups.● Assisting in managing enterprise-grade software and systems.

● Maintain store appearance by completing daily appointed tasks● Assist other coworkers with completing their orders to provide flow to the regular operations● Providing other shifts with ease of operations by maintaining items restocked and prepared

● Managed and updated website content to keep fresh content relevant to the store's seasonal fashion releases.● Upkeeping the online inventory system which assisted in the flow of retail sales operations and online shipping orders for customers.● Troubleshoot computer issues relating to software and hardware● Computer maintenance to ensure they are up to date● Purchasing and inventory management of company’s technological assets● Coordinate with vendor to troubleshoot and address issues

● Receives and documents physical product from trucks (Best Buy Supply Chain and External Carrier) following processes outlined in Standard Operating Procedures (SOP).● Monitors notifications of online orders and brings product to customer service desk or ships directly from store based on SOP.● Prepared and documented physical product shipments from the store to specified destinations as outlined in SOP