Francisco Javier Reyes Duque Email and Phone Number

Specialized customer service.- Management and attention to Security Incidents, Requirements and Problems.- Creation and monitoring of event reports.- Teamwork with internal areas- Supplier management- Cisco Firepower Technologies

Data Network, Security and Server Technology Implementation Projects.- Analysis of the requirement- Plan and Execution of the implementation- Delivery to Operations

Protection and improvement of network infrastructure and services by monitoring, detecting and addressing information security incidents, as well as managing security technologies and network infrastructure systems.

Presale - Creation of proposals for clients - Offer equipment to clients based on their needsDesign/Implementation - Designs based on client needs and best practices.NOC L2/L3 - Responsible for addressing incidents and customer requirements.

Support for Data services (Internet, VPNs, LANtoLAN).Main activities:- Management and attention to Incidents, requirements and problems.- Creation and monitoring of event reports.- Teamwork with internal areas- Supplier management- Management of escalation procedures- Monitoring and compliance with SLAs

Software development and maintenance. Application development with .NET and Java language.

Windows OS configuration, User registration in Active Directory, Antivirus, Mail, among other general configurations.