• Demonstrated skill identifying business risks and designing proactive solutions. Background designing and implementing layered network security approaches. • Exercised techniques in risk management, risk mitigation, threat management and intrusion detection.• Identified and addressed potential security risks, attacks, and vulnerabilities.• Patched software and installed new versions to reduce security risk and protect data.• Processed over 40 help desk tickets weekly for technical assistance on wide range of issues related to networking and general software.• Determined hardware, software, and network system issues using effective troubleshooting techniques and effectively fixed issues.• Delivered onsite technical and security support for over 30 clients.• Provided Level 2 IT support and communicated complex issues clearly to non-technical internal users through remote software.

• Conducted mobile and stationary surveillance on subjects of insurance claim investigations with little to no supervision• Utilized critical thinking and problem-solving skills to create and maintain surveillance plans• Created thorough and truthful reports about all observations• Set up both auditory and visual monitoring and recording devices• Collected documentation such as witness statements, video recordings and photographs to support case findings• Performed undercover work, when necessary• Uploaded all evidence into case management system each day

• As a member of the Honor Guard, executed Joint and Army ceremonies throughout the National Capital and Nation to showcase the Army to our nation's citizens and the world, and to defend the dignity and honor of our fallen comrades• Executed reasoned and efficient decision-making to foster troop discipline and unity• Maintained property and equipment inventory and crew assignments• Trained teams on emergency situation preparedness and execution in tactical planning, equipment maintenance, and weapon use• With extreme attention to detail, inspected squad of 8 subordinates' uniforms to exceed vigorous Honor Guard ceremonial standards