Francisco Jurman Email & Phone Number

County Dublin, Ireland

County Dublin, Ireland

Dublin, Ireland

Dublín, Irlanda

As a Senior DDI Engineer, I played a key role in leading and overseeing DDI (DNS, DHCP, and IPAM) operations for the EMEA region, as well as providing insights for NA/APAC.My responsibilities included:Leading DDI Operations: Guiding and assisting the team in executing DDI tasks and projects, ensuring operational excellence, and meeting service level agreements.Incident Management: Taking a lead role in resolving major incidents related to DNS/DHCP, providing valuable… Show more As a Senior DDI Engineer, I played a key role in leading and overseeing DDI (DNS, DHCP, and IPAM) operations for the EMEA region, as well as providing insights for NA/APAC.My responsibilities included:Leading DDI Operations: Guiding and assisting the team in executing DDI tasks and projects, ensuring operational excellence, and meeting service level agreements.Incident Management: Taking a lead role in resolving major incidents related to DNS/DHCP, providing valuable insights and innovative solutions to ensure rapid resolution and minimal impact on operations.Automation and Scripting: Leveraging Python scripting to automate DNS tasks and streamline operational processes, resulting in increased efficiency and reduced manual errors. For example, automating password changes on multiple Linux boxes, monitoring and self-healing of Docker containers, etc.Infrastructure Optimisation: Identifying opportunities to improve and optimize the current DNS/DHCP infrastructure, leading to enhanced performance, reliability, and scalability.Infrastructure Maintenance: Keeping DNS/DHCP servers up to date by applying new patches and upgrading to new released versions on controlled maintenance windows, providing 100% uninterrupted service to end-users during the activity.Vendor Collaboration: Collaborating with vendors, specifically working closely with BlueCat, to implement new tools like BlueCat Health Monitoring, BlueCat Cloud Discovery & Visibility. These implementations enhanced network visibility and proactively identified potential issues.Documentation: Analyzed and documented the current infrastructure, built a disaster recovery plan for BlueCat Address Manager and created multiple how-to's on different tasks. Show less

Buenos Aires, Argentina

Operations Team Lead.Level 3 support to the operations team. Routinely took the most challenging tasks and work efficiently through the complexities to solve different kinds of problems.Constant monitoring of ServiceNow queues, SLA management and ticket assignment to different team members.

Buenos Aires, Argentina

DNS, DHCP & IPAM Technical Lead.Managing and troubleshooting BlueCat environment DNS, DHCP & IPAM for PwC global network. Actively participating on the deployment of BlueCat DNS Edge infrastructure. I've onboarded DNS Edge logging piece to Splunk. I've worked with other PwC teams to integrate BlueCat DNS Edge with Single Sign On with MFA. I'm responsible for the logging of more than 150 DNS/DHCP servers. Actively working with Architecture team on territories migration from legacy DNS/DHCP… Show more DNS, DHCP & IPAM Technical Lead.Managing and troubleshooting BlueCat environment DNS, DHCP & IPAM for PwC global network. Actively participating on the deployment of BlueCat DNS Edge infrastructure. I've onboarded DNS Edge logging piece to Splunk. I've worked with other PwC teams to integrate BlueCat DNS Edge with Single Sign On with MFA. I'm responsible for the logging of more than 150 DNS/DHCP servers. Actively working with Architecture team on territories migration from legacy DNS/DHCP solutions to DDI environment.Active participation on the development of different Python scripts to monitor BlueCat services (mostly related to BlueCat DNS Edge and BlueCat Integrity API status). Show less

Caba

Level 2 networking analyst, support to L1 operators and field technicians.Administration of Layer 2 and 3 devices. Routing protocols, Switching. Network monitoring tools, such as Nagios, pnp4nagios, PRTG. Network troubleshooting. DHCP management (Infoblox).

Vicente López, Buenos Aires

General IT troubleshooting. Desktop PCs, Laptops, Smartphones, Printers, etcetera.SAP and Active Directory users management.

Martínez, Buenos Aires

WISP (Wireless Internet Service Provider)Configuration and maintenance of Ubiquiti and Mikrotik devices. Customer support. Level 1 technician.

Malargüe, Mendoza (Asistencia Remota)

WISP (Wireless Internet Service Provider)Configuration and manteinance of Ubiquiti and Mikrotik devices. Customer support. Level 2 support.Routing protocols (OSPF, BGP). Point to point links configuration and maintenance. GPON management: OLT and ONTs/ONUs.

Networking And Data Communication Bachelor Degree

Suspended (63% completed)

Systems Engineering, Incomplete