Develops new opportunities for the vacation ownership division using NEPQ and other modern sales techniques Adheres to company KPIs on a weekly and monthly basisIncreases revenue by identifying upgrade opportunities and client needs Personalize vacation ownership based on points packagesManages high ticket sales between $7,000 and $40,000, full cycleCreates long-lasting relationships with customers and new owners

Generated $1.5 Million plus revenue in high ticket products (Timeshare upgrades and Property) with an Average Sales price of $15,000Collaborated with the marketing department to enhance the owners' and invitees' sales experience, increasing customer satisfactionProduced est. $200,000 on vacation packages, and try and buy packages for prospects to come back to the resorts soonAchieved #1 telesales team account manager for two weeks in a row, exceeding expectations by 30%Managed owner's accounts at the national level, and between resorts, generating new opportunities to increase revenue and consolidate the brandAnalyzed leads with a custom-made CRM and support of Salesforce to keep track of owners' contacts and insights saving time and being more efficient.

Helped improve room quality, increase guest satisfaction, and promoted organization and safety. Organized and implemented new cleaning procedures.

+Used ONQ PM to oversee the hotel operations: Front Desk, Housekeeping, Accounting, GPM analysing different reports ensuring the correct operations and revenue in a 30%-40% Occupancy hotel+Scheduled housekeeping and monitored the safety protocols providing the best quality of service +Managed HK boards, decided which rooms needed special attention (Due Outs, and long stays).+Provided service to guests checking In, Staying, and checking out following HEART and Hilton quality. +Kept guest information updated, and regularly printed the needed reports for daily operations.+Tracked guests spendings assisting management and team members reporting guest issues before being issues+Communicated with all the team members in the hotel, learning and meeting their needs, helping them to succeed in their roles at the same time I was able to learn more about each role.

Currently on pause

- Supported sales department quoting, and managing CRM software - Created marketing campaigns attracting qualified leads - Helped guests continuously in order to deliver the best experience- Created a new luxury product for the firm by mixing nautical experiences and culinary experiences with Peruvian Food

- The creation of magic is a tough, inspiring responsibility. Safety, courtesy, show, and efficiency on point. Guests could feel good energy, and making them smile was the gas that kept me improving day by day.- Being a Cast Member improves your professional skills by teaching you the importance of excellent guest service in all the areas inside the business.