Francisco Lopez Email and Phone Number

Outline the Know Your Customer (KYC) requirements applicable to potential and existing customers in the United States, Canada, and Latin America and Central America (LACA) in accordance with global and local regulation, and guidelines for the prevention of money laundering and combating terrorist financing. Moreover, the review of alerts generated due to potential involvement of sanctioned countries, also, review of screening prospect, customer, vendor, or employee information against sanctions and interdictions lists and ensure that the GPES services are not utilized by persons and/or entities that have been associated with illicit activities by conducting enhanced due diligence investigations, Fraud investigation, and analysis for the Visa account.Special Projects:• Part of the Pilot team for the WUWAY launch in the KYC department.• Training delivery to Associates and Escalation Specialists from LAROC and EUROC, on Core Procedures. • Participation in testing the Customer Transaction Management (CTM) tool as a Subject Matter Expert (SME) and point of contact.• Creation of the Job Aids for the refund tools CTM and CSC.• Special Project in the CCB (Courtesy Call Back) processing refunds and tracking them in the STARS tool.• Part of the Global Digital Onboarding (GDO) pilot team. In charge of testing the new process for self-service clients in which we have direct contact.• Creation of a Job Aid for Individuals Electronic Verification and Entities for the KYC operations at Convera.• SME/trainer to Accreditation processes regarding specific regions (North America).