Provide 1st and 2nd tier support to employees. Install and configure computers, telephones, and other common technology/devices for new and employees. Supporting for regular maintenance of monitoring, backup, and infrastructure systems. Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.Diagnoses complex problems and repairs desktop, laptop computers, other mobile computer devices, printers, and otherrelated peripherals by disassembling hardware, replacing defective or malfunctioning components, and then checking for correct operation. Performs routine servicing of desktop and laptop computers, printers and other related peripherals. Minimize IT workflows: Process development, Automation, and Documentation. Ensure compliance based on all LAUSD standards and security policies.

Creating and training high school students in the position of newly hired IT professionals tasked with managing the network of a small company. Through a series of online competition rounds, my job is create an attack plan where teams are given a set of virtual operating systems and are tasked with finding and fixing cybersecurity vulnerabilities while maintaining critical services. Teaching students how to work with Windows, Windows server, linux, and Cisco.

Responsible for installing computing systems, diagnoses basic technology related problems and troubleshooting hardware and software malfunctions. Sets up technology/computer labs, mobile computing carts, and mobile devices. Assists with set up and activation of student and staff single sign on accounts and creates and maintains user groups on local network server. Maintaining site inventory of technology hardware and software licensing; including ensuring hardware is logged, stripped and secured prior to disposal. While also maintaining a repair log to track repairs by component, serial number, and model number.