Francisco Maldonado Email and Phone Number

Single Sign-On (SSO):Led the integration of over 30 applications both internal and external with Azure AD SSO, improving user access management and reducing authentication errors by 40%. Power Automate:Designed and maintained critical business workflows using Power Automate, automating routine tasks and integrating systems to ensure seamless operations. These workflows improved efficiency across departments and saved approximately 40 hours per month in system administration tasks and overhead to the business units.Intune:Configured Intune for 600+ endpoints, ensuring smooth software distribution, patching, and faster rollouts with minimal downtime during upgrades.Azure AD:Spearheaded Azure AD integrations for SSO, conditional access, and modernized identity management processes, enhancing security compliance across 500+ user accounts. PowerShell:Developed and executed over 15 PowerShell scripts to automate Active Directory, Azure AD, and MS Graph tasks, saving around 20 hours of work per month.Group Policy:Managed revisions and enhancements of Group Policy Objects (GPOs), improving employee productivity.Azure Registered Apps:Configured and managed Azure Registered Apps to support the integration of internal and external applications with Azure AD, ensuring secure authentication and user management.Microsoft Graph:Developed automation scripts using Microsoft Graph API to handle Registered Apps private key expiration notifications within Azure AD, further reducing administrative overhead.IAM (Identity and Access Management):Acted as the technical lead in the implementation of IAM solutions in collaboration with Clear Skye, which streamlined access control processes and enhanced security compliance across 500+ user accounts.Windows Server:Administered and maintained Windows Server environments, ensuring uptime and the seamless deployment of security patches and updates.

- Managed revisions and enhancements for more than ten critical Group Policy Objects (GPOs) impacting employee productivity directly leading up to increased overall satisfaction rates as evidenced through quarterly feedback surveys conducted organization-wide.- Executed monthly patch management for over 500 client machines across five locations, ensuring up-to-date software security and reducing vulnerabilities by systematically addressing critical updates within established timelines.- Streamlined communication channels among eight different departmental groups focused on assessing the impact of upgraded network infrastructure technologies; this effort directly enhanced operational efficiency across branches without any service interruptions reported.

- Designed and developed robust ETL processes within the application framework using Ruby and SQL; enhanced overall performance by reducing data processing time. - Conducted thorough analysis of recurring software crashes, leading investigations into log data that uncovered previously undetected issues; all actionable insights shared with senior engineers resulted in reduced downtime.

-Configured, deployed and test hundreds of Windows, MAC OS X, iPhone & iPad using common business applications; consult with users to transfer data, applications and plug-ins.-Developed step-by-step guides that outlined the configuration processes for diverse operating systems within the organization; these resources enhanced team accuracy during setups resulting in 80%+ reduction of errors on first-time deployments.-Achieved Incident Management and Service Request support to 500 employees in a complex institutional financial investing, health/life/propertyinsurance and publishing environment.-Administered popular IT platforms & services: ServiceNow, Sophos Security & Encryption, JAMF, LanDesk, MobileIron & vendors.