Francisco Mercado

Francisco Mercado Email and Phone Number

( NOC ) NETWORK OPERATIONS CENTER TIER 2 @ Spectrotel
Francisco Mercado's Location
Neptune, New Jersey, United States, United States
Francisco Mercado's Contact Details

Francisco Mercado work email

Francisco Mercado personal email

n/a
About Francisco Mercado

Experienced in customer service, hospitality, management, IT, Cyber Threat Intelligence (CTI),Vulnerability Assessment and sales. I am a dedicated professional with a passion for delivering exceptional results. With a keen eye for detail and a natural inclination for organization, I consistently strive for excellence in all aspects of my work.As a fluent English and Spanish speaker, reader, and writer, I have developed strong language skills that enable me to connect with a diverse range of individuals. This linguistic proficiency allows me to effectively communicate and build relationships with Spanish-speaking clients and colleagues, enhancing team collaboration and expanding business opportunities.I am driven by self-motivation and possess excellent interpersonal and communication skills. I thrive in dynamic environments that require adaptability and teamwork, and I am adept at cultivating positive relationships with both clients and colleagues. Through my ability to actively listen and understand the needs of others, I consistently exceed expectations and deliver exceptional customer service.My diverse background has honed my abilities to multitask, problem-solve, and think critically. I am adept at leveraging technology and utilizing various software applications to streamline processes and enhance efficiency. With a customer-centric approach and a focus on delivering results, I am committed to surpassing goals and driving success.I am currently seeking new opportunities that will allow me to leverage my skills and experience while continuing to grow both professionally and personally. If you are looking for a highly motivated individual with a proven track record in customer service, hospitality, management, IT, and sales, I would be thrilled to connect with you.Let's connect and explore how we can collaborate to achieve mutual success!

Francisco Mercado's Current Company Details
Spectrotel

Spectrotel

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( NOC ) NETWORK OPERATIONS CENTER TIER 2
Francisco Mercado Work Experience Details
  • Spectrotel
    Network Operations Center ( Noc ) - Information Technology Help Desk - Tier 2
    Spectrotel Nov 2021 - Present
    Neptune, Nj, Us
    Customer Service Representative, specializing in monitor, troubleshooting, and maintaining network infrastructure for performance using advanced tools, resolving critical and escalated network incidents and alarms efficiently. Conducting in-depth troubleshooting to identify root causes of complex network issues and implement effective solutions. Execute scheduled maintenance tasks, including configurations, and backups to maintain network reliability and security. Adeptly collaborating with cross-functional teams to ensure optimal network performance.
  • Bank Of America
    Assistant Manager
    Bank Of America Oct 2017 - May 2021
    Charlotte, Nc, Us
    Assistant Manager overseeing customer service, cash management, compliance, and team supervision. Ensuring regulatory compliance. Managed cash handling procedures, resolved customer inquiries, and collaborated cross-functionally to achieve organizational goals
  • Jersey Shore University Medical Center
    Patient Access Representative
    Jersey Shore University Medical Center Sep 2015 - Nov 2017
    Neptune, New Jersey, Us
    Effectively managing diverse responsibilities such as medical billing, customer service, insurance claims processing, and facilitating seamless patient interactions within healthcare settings.

Francisco Mercado Education Details

  • Brookdale Community College
    Brookdale Community College
    Cyber/Computer Forensics And Counterterrorism
  • Brookdale Community College
    Brookdale Community College
    Computer And Information Systems Security/Information Assurance
  • Brookdale Community College
    Brookdale Community College
    Architecture
  • Academy Charter High School
    Academy Charter High School
    High School/Secondary Diploma Programs

Frequently Asked Questions about Francisco Mercado

What company does Francisco Mercado work for?

Francisco Mercado works for Spectrotel

What is Francisco Mercado's role at the current company?

Francisco Mercado's current role is ( NOC ) NETWORK OPERATIONS CENTER TIER 2.

What is Francisco Mercado's email address?

Francisco Mercado's email address is fm****@****tel.com

What schools did Francisco Mercado attend?

Francisco Mercado attended Brookdale Community College, Brookdale Community College, Brookdale Community College, Academy Charter High School.

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