Francisco Meza Email and Phone Number
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Experienced Senior Director in Customer Servicing with a demonstrated history of working in the Financial Industry. Skilled in Default, Contact Centers, Debt Management, Payments, Fraud Investigations, Debt Sales, Legal departments a long with 1st and 3rd Party Collections.
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Senior Director Of Customer Servicing OperationsAdvance Financial Feb 2019 - PresentNashville, Tennessee, Us
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Director Of CollectionsDaniel'S Jewelers Apr 2016 - Jan 2019Culver City, California, UsManage and direct all departments in servicing consisting of Collections, Customer Service, Insurance, Bankruptcies, Legals and outside Collection agencies. Total of 50 FTE (2 Managers, 5 Supervisors, 3 Admins, and 40 Agents). Responsible for scheduling, collection strategies, Reporting, System Conversion and roll out. Implement and review and enforce all collection policies and procedures. Creating of training, compliance, and call quality. Roll out of new payment interface with customers, recurring payments and training numerous departments. -
Senior Collections ManagerWilshire Consumer Credit Mar 2013 - Mar 2016Manage and direct all aspect of Servicing Operations which specialize in Title Loans and Unsecured accounts. Responsible for Direct, Indirect and buy here pay here division (35 FTE and 3 supervisors). Scheduling, hiring and interviewing of new/current employees. Implement and review all collection policies and procedures. Handle vendor relations for Westlake Servicing (Fastdata, Money Gram, NCCI and skiptools).
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Collection ManagerWestlake Financial Services Oct 2011 - Feb 2013Los Angeles, Ca, UsResponsible for 60 and 90 day departments (5 Supervisors, 60 FTE and 5 collection admins). Scheduling, hiring and interviewing of new and current employees. Implement and review all collection policies and procedures. Handle vendor relations for Westlake Servicing (Fastdata, Experian, Money Gram, skip tools and some repossession companies). Responsible for collection administrator along with the invoicing of vendors. -
Collection SupervisorWestlake Financial Services May 2006 - Sep 2011Los Angeles, Ca, UsSupervise a team that consisted of eight 61+ past day delinquency collectors and five 91+ past due delinquency collectors. Create and manage bonus/incentive pay plans for the department. Develop/Train collectors by mentoring, monitoring and having coaching sessions with them to explain current performance and ways to improve. Expert at diffusing escalated calls from customers. Create/Manage department trends along with reports for tracking purposes and created better processes. Create game plans for department based on delinquency. Review work and implemented new ways of working accounts.
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Potential Charge-Off CollectorWestlake Financial Services Jun 2003 - Apr 2006Los Angeles, Ca, UsManaged queue of accounts that are potentially 91+ days delinquent and preventing charge off. Provided assistance to the team with any questions regarding accounts, assisted the supervisor with training and development of the new staff. Utilized skiptracing tools such as Accurint, Fast Data, Credit Reports and Skiptracy in attempt to locate the customers and make arrangement to pay. Had direct contact with repossession agents and provided them with leads or location of the vehicle.
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Collector 2Westlake Financial Services Feb 2002 - May 2003Los Angeles, Ca, UsCollected on automobile loans, delinquency ranging between 60+ days past due. Skiptraced and dealt with repossession companies when repossession was necessary. Assisted customers with extensions, due date changes and reinstated vehicles to customers. Managed a high volume of inbound and outbound calls both manual and through a dialer system.
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Collector 1Toyota Motor Corporation Jun 2000 - Mar 2001Toyota City, Aichi Prefecture, JpManaged a queue of approximately 150+ accounts which were delinquent 60+ days past due. Skiptraced and assigned vehicles out for repo when repossession was necessary. Assisted customers with extensions, due date changes and reinstated vehicles to customers. Managed a high volume of inbound and outbound calls both manual and through a dialer system. -
Assistant Credit ManagerPotter Roemer Fire Equipment Mar 1999 - Mar 2001Assisted the Credit manager with Credit references, Credit Ratings, new accounts and collecting on outstanding invoices from companies. Approved and denied credit to companies to have fire extinguisher cabinets and equipment installed. Utilized Dunn and Bradstreet to determine the amount of credit will be issued given to the company.
Francisco Meza Skills
Francisco Meza Education Details
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University Of PhoenixBusiness Management -
Ayala High School
Frequently Asked Questions about Francisco Meza
What company does Francisco Meza work for?
Francisco Meza works for Advance Financial
What is Francisco Meza's role at the current company?
Francisco Meza's current role is Senior Director of Customer Servicing Operations.
What is Francisco Meza's email address?
Francisco Meza's email address is fm****@****ial.com
What is Francisco Meza's direct phone number?
Francisco Meza's direct phone number is (408) 349*****
What schools did Francisco Meza attend?
Francisco Meza attended University Of Phoenix, Ayala High School.
What skills is Francisco Meza known for?
Francisco Meza has skills like Credit, Loss Mitigation, Call Centers, Credit Analysis, Skip Tracing, Risk Management, Banking, Finance, Loans, Credit Risk, Consumer Lending, Executive Management.
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