- Provided after hours/ weekend support including incident management related to Network Outages (Restoring a site after a power outage or a Network outage), and Cybersecurity (Cyber attacks happen mainly on the weekends, I’m there to detect that and respond quickly)- Experience in the top MSP tools such as (Knowb4, Ncentral, Threatlocker, SentinelOne,- Nerdio, ConnectWise, ServiceNow, Citrix, HyperV, Vsphere, Intune, 365 & Azure Admin etc.)- Provided high-touch technical support to VIP clients (white-glove accounts) ensuring seamless onboarding and ongoing technical assistance.- Administered AVD through Nerdio, efficiently managing environments for over 2,000 users. Specialized in constructing image VMs and resolving FSlogix issues. Skilled inutilizing Intune for policy management within Nerdio for specific setups.- Expertise in managing Azure resources, Intune, and Office 365, ensuring optimized performance and security compliance across platforms.- Provided technical support to a diverse client base, resolving issues related to virtualization, cloud platforms, endpoint management, security, and various IT infrastructure components.

- Onsite EUS Technician to 3,500 Caregivers, Doctors, and Patients for Plainview Covenant Hospital and eight Covenant rural clinics.- Installation, Configuration, Deployment, and Repair and Reimaging of Dell Thick Clients and Thin Clients on workstations, patient rooms, administration offices, and WOW’s.- Telephony assistance – Re placement and Configuration of Avaya Phone Systems - Installation, Configuration, and Repair of Barcode Hand Held Scanners (Honey Well and Code) - Assistance either one on one or remote session using RDC- Installation of software using Software Center. - Support, installation, and configuration of Zebra label printers, HP, Xerox, and Kyocera printers using Epic Hope Tool, UniPrint, or direct IP computer set up.- Using Service Now ticketing system.- Setup and Configuration of Imprivata EZ Pass Workstations.- Smart Hands onsite in support of other IT Teams (Corporate, Network, Telephony, and PACS).- Office365 support and Microsoft Office Suite.

- Help desk support to 60 users onsite in Los Angeles Office and 150 user Remote Support at other locations.- Installation and configuration of new office laptops and desktops, Dell - Win 10, Win 7, Office 2016, Adobe Professional 2017, and Mac OS X.- Onsite repair and configurations of PC and Laptops- Train in the use of Worldox and Pro Law- Set up of conference meetings on Zoom and set up of equipment.- In charge of setting up printers on the network, printer configuration for users, and maintenance.- Inventory of all computer equipment and phone equipment.