• Responsible for all aspects of installing, setting up, and troubleshooting desktop computers.• Loaded specified software packages, such as Windows operating systems, Microsoft Office applications, Anti-Virus Programs, and other applications as required.• Performed troubleshooting on software, hardware failure, identifying network problems related to desktop computers and cashier terminals as well as printer connectivity issues.• Analyzed/resolved work problems, and assisted computer users in solving problems.• Responsible for technical training of users in developing and improving their technical skills related to computer applications.• Provided daily backup for critical data files.• Responsible for Bank System Administration and Operations related to Desktop Computers and Cashier Terminals.• Conferred with programmers on strategies for creating new programs and modifying existing programs.• Provided over the phone support to users related to system and transmission problems.• Met monthly with management and staff to evaluate and implement software and hardware improvements.