Francisco Parra Email and Phone Number

• Manage and mentor Security Operations: monitoring, correlating, and analyzing of enterprise network traffic• Enterprise Incident handling; reviewing, testing, logging, and reporting security events and incidents including network and host forensics, and investigations

• Triage and handle incidents based on impact and severity based on incident handling standards • Teach, train, mentor, and supervise tier I and II analysts• Create, update, and maintain process and task documentation, trainings, and data reports and visualizations for security operations center• Stay up to date on network security threats, and vulnerabilities

• Troubleshoot Connectivity Issues in Cisco PIX and ASA Devices on Demand• Solve and Document Problem Tickets Using Remedy System and Knowledgebase According to SLA• Support Enterprise Users Including Remote Desktop and Identity Management• Prevent Virus Spread by Using SSC, SSIM, Sophos and Corrective Measures• Supervise, Motivate, Train Agents and Help Them Resolve Problems as Needed

Developed curriculum and taught IT 225: Network Security and Incident Response

• Achieved Cisco CCNA Certification within 6 weeks of Internship• Assisted High Touch Engineers with Problem Recreations • Assisted Manager with Ticket Review and Follow-up to Comply with SLA• Got Familiar with Global Communication and Collaboration Tools• Understood and Got Familiar with Cisco Products and Culture

• Tested, and Deployed Software for 100+ Devices Using Altiris Deployment and Other Tools• Created Customization Answer Files for Windows XP and 7• Modified, Tested, and Deployed Software Packages (msi, mst, msp, exe)• Created and Maintained Base Virtual Machines for HII• Assisted with Systems/Servers Administration and Maintenance Including Troubleshooting Security• Hardware and Software Support to 40 Faculty and Administrative Staff