Assist companies and individuals by removing clutter, furniture, appliances, landscaping debris and much more in order to organize and beautify their lifestyle. Also transport heavy equipment and materials.

Assisted in resolving financial computer software issues for clients either by phone or email. Kept in constant communication and asked proper questions to resolve issue promptly. Troubleshoot, investigated and tested various ways of fixing issues as there was no manual for resolution. Documented all conversations, testing methods, and resolutions for reference. Scheduled meetings with clients either by phone or WebEx in order to work efficiently and find solution. Worked in both a team and independent environment. Exercised a high degree of ethics, integrity and privacy as there was access to millions of accounts and personal data.

I trained and mentored less experienced team members, Notary Public, Mortgage Officer, Junior Loan Officer, ATM Custodian, Vault Custodian, helped prevent losses to NFCU by inspecting suspect tender and checks, researched and corrected more difficult transactions; consistently met deadlines, assisted members by cross selling lending and savings products, assisted team members in need, worked as part of a team by communicating via several internal devices, continuously exercised NFCU policies and procedures; proactively met or exceeded production goals.

I managed, trained and cultivated 30+ employees in a high volume store, made marketing materials and set up displays, interviewed and hired applicants, assigned and delegated duties, enforced company policies, accounted for all tender during shift, prevented theft by implementing new deterrents, handled customer concerns, exercised impromptu decision making, communicated effectively with employees and upper management, was held accountable for all daily operations and store condition.

I gave clients added value and serenity by customizing insurance needs to fit their lifestyle. I specialized in Life, Homeowners, Auto, Umbrella, Renters, Commercial/Business, Motorcycle, Watercraft, Mobile home, Recreational vehicles, and much more. I actively sought ways of growing my clientele by attending events and joining various clubs.