Project Leadership & Budget Management: Led projects across diverse sectors, including retail, consumer goods, manufacturing, services, and banking, managing budgets ranging from $20K to over $1 million. Ensured projects met scope, budget, and timeline requirements through strategic planning and rigorous financial oversight.Change Management Expertise: Spearheaded change management initiatives, developing and executing strategies to drive adoption and minimize resistance. Engaged stakeholders at all levels to ensure smooth transitions and sustainable outcomesContinuos Improvement & Innovation: Directed comprehensive operational assessments for clients, identifying opportunities for process improvements. Developed strategic roadmaps for technology innovation identifying IA and robotic technologies.

Analyze, propose and implement improvements in the process of Headcount tracking and planning for Customer Service EMEA region; 1500 employees.

Designing and implementing process architecture.Implementing the quality control and continuous improvement system.Driving improvement projects jointly with process leaders.Leadership: 4 employees

Measure Process indicators. Maintain actualized and standards in process manuals. Process Optimization Project: Analysis and Improvement Proposal in Client Attention Process by Separating Functions of Front and Back Office.