In this opportunity I had the pleasure of assisting the On-Site main manager in a busy roadhouse. At Marla Travellers Rest I had the commitment of being proactive and helpful to our customers and colleagues to provide the best quality and satisfaction in their time while being with us. This is a busy roadhouse with a service station, hotel, restaurant, cafe and bar. My tasks were:In charge of staff members, including making weekly rosters, interviews and supervising. Ensuring that the weekly stock was made properly. Stock made for the whole place and its different departments. Taking hotel bookings to different companies which were made either through de phone or email for them to arrange a stay with us. Maintenance tasks and supervising also. Payments processing, organising wages to staff members and ordering in general.

With more than 100 private companies, my role in this corporate travel agency was assisting CWT’s clients to ensure they had everything to achieve their needs when making their business trip.Description: Booking domestic & international air fare on Sabre.Confirm flight information with different airlines. Issue and reissue tickets and process all credit cards transaction & refunds.Monitor all credit cards transaction for any possible frauds.Calculate all fares for exchange itinerary and make any additional collection. Complete daily ticket sales returns and assist with banking duties as requested. Utilise excellent customer service skills to assist and resolving issues with customer and their travel arrangements promptly Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.Maintained computerized inventories of unoccupied passenger space and provided information on space reserved or ready for use. Provided utmost customer service for packaged tours - local and international. Ensured flawless travel by meeting the customer request. Added ideal hotel and rental-car accommodation with customer’s ticketing reservations.All this tasks were made successfully over the phone and with official email addresses only.

Serving more than 400 customers per shift, operating multiple consoles by myself, I worked efficiently in these three busy roadhouses for nearly 2 years and a half. My job was mainly serve customers managing a high amount of money and making sure the change was correctly given to my superiors at the end of the day. Also cleaning, tidying, restocking shelves several times a day, ordering and even cooking meals, specially breakfast, made high amount of coffees in a barista coffee machine, drinks, milkshakes and restocking continually the bainmarie with hot food such as pies, sausages rolls, and fried food. Receptionist at the Marla’s Hotel, taking bookings, phone calls and checkin/out assessment.Greeted guests with pleasant smile and superior customer service.

Working for a large travel agency, my roll was mainly assisting the guests and make surethe sale has made accurately, including personalized support for each client and their necessities. Domestic and International travel expertise. Assessment in flights and accommodation availability and categories. Checking customer documentation accurately making sure they have the properly documents for their trip, such as visas, passports.- Maintain regular communication with customers prior to departure to provide updated travel information, including delayed departures and earlier flight availability.- Responsible for collecting and recording deposits and final payments.- Maintain regular communication with customers prior to departure to provide updatedtravel information, including delayed departures and earlier flight availability.- Responsible for collecting and recording deposits and final payments.- Handling big groups of people while travelling. Trip coordinator.- IATA knowledge and different bookings/Hotels systems