I am a seasoned Operations and Delivery Manager with more than six years of experience in effectively overseeing substantial teams within the trust and safety industry. I excel at recognizing client requirements and providing top-notch services that consistently surpass expectations. My track record includes not only establishing trusted client partnerships, driving process enhancements, and leading cross-functional teams to achieve exceptional results, but also actively engaging in partner/vendor management and acting as a liaison to ensure the successful delivery of outcomes. I am wholeheartedly dedicated to delivering the highest level of service excellence and remain steadfast in my commitment to continuous learning and personal development.
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Executive Assistant Operations ManagerMckinsey & Company Dec 2024 - PresentLisbon, Portugal -
Service Delivery ManagerCognizant Jan 2024 - Nov 2024Lisbon, Portugal -
Operations ManagerCognizant Sep 2021 - Dec 2023Lisbon, PortugalOperations ManagementTeam LeadershipClient Relationship ManagementClient Requirement AnalysisService ExcellenceProcess EnhancementPartner/Vendor ManagementLiaison and Communication wiht Client and VendorWellness and Coaching -
Bpo T&S Delivery Team LeaderCognizant May 2019 - Aug 2021Lisboa -
Senior Process AnalystCognizant Dec 2018 - May 2019Lisboa -
Business AnalystAccenture Portugal Apr 2018 - Dec 2018Lisbon Area, Portugal- Community Managment- Assist in audit preparations for internal and external auditors- Conduct data verification; audit own data entry for accuracy and make required corrections; assist in audit preparation and proceedings for both internal and external auditors- Enter data and retrieve information from group specific system -
Public Affairs InternUsa Embassy Lisbon Oct 2017 - Jan 2018Lisbon Area, Portugal- Assist with daily press report- Assist with social media outreach- Assist with public diplomacy programs, outreach activities and events- Drafting routine correspondencce
Francisco Sousa Skills
Francisco Sousa Education Details
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Communication And Media Studies -
History -
Colégio ValsassinaSciences
Frequently Asked Questions about Francisco Sousa
What company does Francisco Sousa work for?
Francisco Sousa works for Mckinsey & Company
What is Francisco Sousa's role at the current company?
Francisco Sousa's current role is Operations Manager.
What schools did Francisco Sousa attend?
Francisco Sousa attended Iscte - Instituto Universitário De Lisboa, Iscte - Instituto Universitário De Lisboa, Universitat De Barcelona, Colégio Valsassina.
What skills is Francisco Sousa known for?
Francisco Sousa has skills like Leadership, Microsoft Office, Management, Microsoft Word, Project Management, Powerpoint, Research, Microsoft Excel, Public Speaking, Customer Service.
Who are Francisco Sousa's colleagues?
Francisco Sousa's colleagues are Stephanie Börsch, José Antonio Tellechea Tarradelles, Ephantus Ndung'u, Robert Snook, Srinivasan Pandurangan, Zoë Badger, Mike Edel.
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Francisco Sousa
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