Thunderbird Plastics Ltd. has been proudly manufacturing premium plastic products since 1976. Our committment is to supply reusable and affordable containers through scientific injection moulding technology, across North America and beyond. Our ultimate goal is to enhance customer experience through superior service, while delivering highest quality products, which are 100% recyclable.We encourage environmental mindfulness by providing a Return & Recycle Program that rewards both new and existing customers with financial savings.My main responsabilities are:• Maintain, develop and grow relationships with existing and potential customers by e-mail, over the phone and in person across USA 🇺🇸 Canada 🇨🇦 Mexico 🇲🇽 Chile 🇨🇱 • Strengthen current relations to stimulate repeat business through regular communication and meetings with existing customers• Pro-active initiatives towards: discovering new customers; identifying new customer needs• Select, travel and attend trade shows across Western Canada & USA• Assist customers mainly in the Westcoast of Canada & USA as the point of contact• Consult and act upon marketing strategies (associations, publications etc.)• Autonomous organization and management skills and strategies• Elaborate and present monthly reports to C-suite• Elaborate and present monthly performance analysis• Identify new business opportunities in new markets

First point of contact for Online orders for the 54 stores across the U.S.. Residential and Commercial sales concentrated in the Kitchen renovation industry. Consultative Resolutions specialist for online sales, logistics issues, damages or defective products, warranties, recalls, marketing and promotions. Work directly with residential and commercial customers to enhance mainly their Kitchen Renovation experiences, focus to turn new account customers into recurrent customers and focus my consultative approach into building brand awareness and increase revenue.

• In charged of prospecting, developing and serving the company's international customer base for Quinoa, Dried Fruit products and healthy snacks for the wholesale and retail industry.• Developed private label business for international customers worth US$5M of new business.• Achieved CBI Holland Top 5 company country award in 2015. For a period of four years the company participated in SIAL Paris and Cologne Germany in order to build up customer relationships and achieved 134% sales quota in the EU region. • USA leading to increase in the KPI’s by 50% in a period of two years.• In charged of updating and maintaining sells cycle progress in the company CRM (Famous).• Program, organize, and attend International Trade Shows to meet existing customers and bring new prospects to the business. • Developed sales and logistics strategies with Management primarily focused on the continued growth of the company. • Successfully opened the U.S.A., Israeli and German markets. • Drive Marketplace sales by influencing Marketplace Sellers to refine/expand assortments, improve product content, optimize price/promotions and inventory levels.• Maintain an active pipeline of promotions and paid marketing, correctly prioritizing accounts based on their overall potential for the business to support our marketing initiatives in partnership with the marketing team.• Part of the HACCP and ISO 22000 certifications team.• Develop strategic accounts, building strong relationships by speaking regularly with customers and driving customer loyalty.• In partnership with the Business Development team, leverage analytics, partner with the marketing insights and merchant teams and use this knowledge to properly assort, merchandise and market products through different channels.• Continued communication with farmers, operations and management to understand inventory forecast and levels to plan promotions and sales.

• In charged of shipping out an average of 30 daily full container or trailer loads. Responsible for the Logistics operations between Canada, the United States and Mexico related to fresh produce.• Diligently contracted out with logistic companies the movement and delivery on time of product with a US$5M annual budget.• Responsible for assigning the right tariff codes to products and making sure the loads have the proper documentation while crossing the borders between Mexico, USA and Canada. • In charge of tracking loads and overseen the customer satisfaction for the delivery of products to customers like Walmart, Costco, Loblaws, and others.• Successfully developed strong fresh produce supplier relationships with Mexican growers for the winter months. • Experienced with ERP and CRM Famous Software.• Responsible for dealing with non-conformities of product and resolving product claims at the time of delivery. • Responsible for generating quarterly logistics and procurement reports to track budget and customer satisfaction. During the winter season generated supplier reports and updated information to Management and the Board of Directors.