Francisco Taboada, Mba, Pmp®, Psm-I. Email & Phone Number

Região De Bratislava, Eslováquia

As Americas Delivery Manager at Innovatrics, I am resposible to ensure that products and services are delivered to customers in the Americas region on time, within budget, and to a high standard of quality. This involves managing the delivery process from start to finish, including identifying and mitigating risks, allocating and managing resources, and working with cross-functional teams to ensure that all aspects of the delivery are coordinated and aligned. The Regional delivery manager is also responsible for managing customer relationships and ensuring that customer expectations are met, not only during project but also during support after project delivered.

Região De Bratislava, Eslováquia

As Project Manager in Innovatrics, I am resposable to Lead and Support an intercontinental team resposable to delivery biometrics projects in LATAM.In this position I am focus in the communication and set correctly expectation to the team and to the customer aiming constant improvements.

São Paulo, São Paulo, Brazil

As SITA Project Manager, I was responsible for the success (project execution according to the deadline, budget, up to standard and to customer expectations) of several internal or external projects and for managing a very diverse team working in several countries with different cultures whilst remaining efficient and adaptable.Through this challenge, I developed Cost and Time management skills as well as skills in handling better resources and setting the correct standards in the complex projects we face in ATI, without reducing the quality of our deliverables.Project Manager in Sita is a core role in the organization responsible for leading the vast majority of SITA deployment/projects/program workstreams, I was required to demonstrate agility in projects, management competencies as well as advanced technical skills.As Project Manager in Sita, my mains customers were GOL, AZUL, COPA, AVIANCA mainly delivering network solutions, building a great relationship with these customers, acting as a consulting or sales initial point of contact always to provide the best experience and facilitating business.

São Paulo, São Paulo, Brazil

As an Enghouse Networks Team Leader, I worked as head of the international support team with five analysts, supporting and maintaining several carriers in all Jinny applications around the globe 24/7. Included in my tasks was the generation of reports to demonstrate support and operation KPIs based on weekly meetings with the operations manager and sales team where we reviewed and discussed risks, costs and resources.Since I was one of the specialists in Enghouse Products, I was also responsible for leading some training and on-Site Consulting, usually abroad. During this period, I gained more international experience collaborating with projects in Argentina, Cuba, Mexico and Uruguay.Customers: AT&T; Claro; Nextel; Sercontel; Antel; Cubacel; Embratel and others

São Paulo, São Paulo, Brazil

As a Jinny Software Team Leader, I worked as head of the international support team with five analysts, supporting and maintaining several carriers in all Jinny applications around the globe 24/7. Included in my tasks was the generation of reports to demonstrate support and operation KPIs based on weekly meetings with the operations manager and sales team where we reviewed and discussed risks, costs and resources.Since I was one of the specialists in Enghouse Products, I was also responsible for leading some training and on-Site Consulting, usually abroad. During this period, I gained more international experience collaborating with projects in Argentina, Cuba, Mexico and Uruguay.Customers: AT&T; Claro; Nextel; Sercontel; Antel; Cubacel; Embratel and others NB: Jinny Software was acquired by Enghouse.

São Paulo, São Paulo, Brazil

Huawei is a leading provider of next generation telecommunications networks and serves 45 of the top 50 global operators and more than one billion users worldwide. As a Software Applications Engineer, I was responsible for planning and executing telecommunications projects. As a Maintenance Leader, it was my responsibility to manage of the Maintenance Team, their night activities included, and the KPIs, consistently applying the company's strategies. It was also my responsibility to monitor risks and threats. On Site Consulting. Managed changes in project scope, communication, reporting and managed the scope and expectations of stakeholders. I certified that the project plan and delivery are consistent with the scope, as described in the work statements (SOW).For Huawei I worked mainly on replacing Claro's Call Center Solution project, split across 10 different locations in Brazil, totaling more than 15,000 angular call center positions in different services such as Atento and Almaviva, with a huge amount of hardware, delivered in several locations.We collaborated with the Chinese team on matters ranging from hardware installation to service migration, also participating in development meetings and approval tests for changes or new features.Became a maintenance leader after project delivery.

São Paulo, São Paulo, Brazil

Acision was the world's leading mobile messaging company.As Customer Service Engineer, it was part of my role to support and install short message platforms, and to integrate these with the customer’s (telecommunication company) mobile network.Provided support on Short Messages platforms, being responsible for delivery, support and consultancy services. Supporting our customer with dedication assuring the Service Level contracted and the smoothest and success transition to our products.This began my experience of International projects through collaboration on projects in the USA, Mexico, Costa Rica, Peru and Venezuela (Remote).Clients Supported - AT&T; T-Mobile; Sprint; Claro; Vivo; Tim; Nextel; OI and others

São Caetano Do Sul, São Paulo, Brazil

As I started my career in Multinational companies, I had the pleasure to be part of General Motors.As a Business Process Systems and Global Purchasing and Supply Chain Trainee, I had the opportunity to learn how supply chains are organized in big companies.I was also proactive in supporting customers with computer issues, as a link to the IT support team. Included in my role was grant user access via intranet. (SAP, GPS-purchase system, MgO- production supply control).Supported users in handling the purchase portal and tools, collaborated during the creation of the new intranet.

Santos, São Paulo, Brazil

As High Voltage Trainee I was responsible for the management and monitoring of technicians during work. Created progress reports and mapped possible operational risks, always mentoring on how to avoid fatal risks. Assisted during new project decisions.

Santos, São Paulo, Brazil

After qualifying through Technical Testing, I was invited to work as a Computer Lab Support Trainee at Santa Cecilia University.It was my job to support users/students during class. Managed local lab network, conducted basic computer hardware maintenance.

Mba, Project Management - Pmi - Based On Pmbok

Activities and Societies: MBA in Project ManagementThe MBA in Project Management aims to develop the knowledge, capability and ability.

Bachelor Of Engineering - Be, Telecommunications Engineering

Activities and Societies: Telecommunications EngineeringTelecommunications engineering is a discipline founded around the exchange.