Francisco Velez Email & Phone Number

Worton, Md, Us

Charleston, South Carolina Metropolitan Area

Charleston, South Carolina Metropolitan Area

• Collaborate with customers to establish deployment objectives and success criteria; assist to develop a plan to achieve those objectives.• Conduct periodic health-checks, using usage reports and customer meetings, to review the status of customers’ deployments. Based on each customer’s disposition, move them along a reference track or develop a set of remediation steps to address issues.• Communicate information related to new releases, features, and legislative changes to customers; Assist customers with assimilating these changes into their use of the product.• Train customers on the use of the product.• Establish and document each customer's processes, procedures, customizations and configuration.• Drive issue resolution using standard process/procedures in coordination with supporting resources.• Provide timely status updates, root-cause analysis and resolution strategies.• Develop strong relationships with customer stakeholders and collect feedback via interviews, focus groups, and surveys.• Serve as the voice of the customer to inform the product roadmap and customer-facing business.• Identify and cultivate customer reference candidates for sales and marketing efforts.

Charleston, South Carolina Area

· Learn the facets of an Affordable Care Act (ACA) Management Platform activation to engage clients.· Accept full-responsibility and accountability for all assigned tasks with respect to deadline, budget, completeness, and accuracy.· Develop and manage a designed project plan for multiple clients, having the flexibility to make adjustments based on individual client needs.· Provide a project schedule to identify when each task will be performed.· Resolve issues and solve problems throughout the project life cycle.· Track and report on project milestones and provide status reports to clients using Outlook, AtTask, and Sharepoint.· Closely manage project scope to ensure any changes are documented and approved with the appropriate project change request documentation.· Ensure complete and accurate documentation of the business rules utilized in each activation.· Train clients on use of the ACA Management Platform and the core product.

Charleston, South Carolina Area

The Project Manager plans, schedules, monitors, evaluates and directs projects to ensure a complete business solution is implemented. The Project Manager serves as part of the Project Management team, and plays a supporting role on client engagements and may be fully responsible for leading a large project or a portfolio of small projects. The Project Manager produces a project plan based on the Global PM Project Management methodology for executing the project.The logistics coordinator is responsible for scheduling and coordination of resources to complete on site training and service calls.

Bachelor Of Arts (B.A.), Computer Science

Bachelor Of Science (B.S.), Computer And Information Systems